Courtyard by Marriott Cleveland University Circle
-
2021 Cornell Rd
Cleveland, Ohio 44106 - 216-791-5678
Chamber Rating
Contact Info
- 216-791-5678
- (800) 321-2211
- (216) 791-5342
- [email protected]
Services
- Complimentary WiFi Available in Public Space
- On-site Fitness Center
- Indoor Pool
- Complimentary Shuttle Service within 2 mile radius
- Outdoor Terrace
- Meeting Room
Brands
- Courtyard By Marriott
Languages
- English
Payment Methods
- AMERICANEXPRESS
- DINERSCLUB
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Courtyard by Marriott Cleveland University Circle?
A The phone number for Courtyard by Marriott Cleveland University Circle is: 216-791-5678.
Q Where is Courtyard by Marriott Cleveland University Circle located?
A Courtyard by Marriott Cleveland University Circle is located at 2021 Cornell Rd, Cleveland, Ohio 44106
Q What is the internet address for Courtyard by Marriott Cleveland University Circle?
A The website (URL) for Courtyard by Marriott Cleveland University Circle is: https://www.marriott.com/en-us/hotels/clece-courtyard-cleveland-university-circle/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
Q How big is Courtyard by Marriott Cleveland University Circle?
A Courtyard by Marriott Cleveland University Circle employs approximately 20+ people.
Q How is Courtyard by Marriott Cleveland University Circle rated?
A Courtyard by Marriott Cleveland University Circle has a 4.2 Star Rating from 813 reviewers.
Ratings and Reviews
Courtyard by Marriott Cleveland University Circle
Overall Rating
Overall Rating
( 813 Reviews )Dave J on Google
Clean hotel
Mark Hopf on Google
Bob Ruiz on Google
Christopher Sheasby on Google
Clean, updated rooms and a friendly staff.
Sanjay Kapoor on Google
Lacking any sense of empathy or willingness to help!
I made a reservation two days ahead of time, for my son who was interviewing at a nearby educational institution. Calling the day before I learned that the minimum check-in age is 21 years old, even thought they have a discounted rate with the educational institutions. I used the link provided by the school, and through making the reservation, never encountered an age limit. In fact, when delineating between adult and children, the line is 18 years old.
I was told first by the desk clerk, and then a manager, that he would not be able to check in. I ended up speaking with the General Manager (Dan Trejbal), who told me that there was no way around the policy and that he would be happy to cancel the reservation for me. Here I am stuck with a reservation for my son in another town and no place to stay. He told me that the age limit was hard and on the website. I suppose he tried to be gracious in saying that he would cancel the reservation without penalty as long as it was done by that night - so a day of leniency. But no effort to actually try and help me. The impetus seemed to make the room available for future reservations ASAP.
Given that this is the hospitality industry we are talking about, let me offer an alternative Dan could have chosen - he could have said something to the effect of
"I am sorry! I do not see a way around this policy, but am happy to at least not burden you with the additional stress of a penalty. There are a couple of other hotels that do have an 18 year-old minimum age limit. They are X and Y, and let me get you their numbers so that you can call them. In the meantime, I will hold onto this reservation, in case there is someone who is 21 years old who could take over his reservation. Why don't I give you an hour or so to check on your options and I can call you back. If you are able to secure things, please call us back and ask for me by name."
I would urge that next time Dan take a path of empathy and willingness to help. I am sure that his staff also would find it instructive.
Overall Rating
Overall Rating
( 813 Reviews )Write a Review
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