NAPA Auto Parts

Cassandra _{on Google}

Apr 9th, 2024

Very helpful and positive

Jason B _{on Google}

Mar 31st, 2024

I drove from Hillsboro to this location to pick up a critical part I had called to order the day before.
I was assured multiple times that the part would be ready within a few hours the same day, plenty of time!
You guessed it, after my hour drive to the store it, wasnt there. They told me it would be later that afternoon before it would arrive. (Like Im going to wait 8 hours for the part, or drive the 2-hour round trip to get it later??)
I understand that mistakes happen, were all human.
But it was the complete lack of any sort of empathy from John that was the most maddening. He could absolutely care less about the predicament this foul-up put me in. The mistake wasnt his fault, but being the person tasked with helping me, it wouldve gone a long ways to offer a shred of compassion. No sorry, no lets see if we can find another solution, no dang that sucks youve wasted 2 hours of driving and couldve made other plans to fix my important car part problem, nothing.
This is why people order their parts online more frequently, because peoples compassion and caring about their fellow human is waning.

Suga Sharod _{on Google}

Mar 23rd, 2024

Ordered wrong part for me and told me to come in at 7am...