Varsity Tutors - Chicago
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About
Varsity Tutors - Chicago
Varsity Tutors is a live learning platform that connects students and professionals with personalized instruction to achieve any goal. To date, students have accessed more than two million hours of live instruction on the platform. Experts are available to meet in person or through the Companys award-winning online and mobile platforms, which currently support the majority of all sessions. Varsity Tutors was founded in 2007 at Washington University in St. Louis.
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- Cash
Questions & Answers
Q How big is Varsity Tutors - Chicago?
A Varsity Tutors - Chicago employs approximately 20+ people.
Q What days are Varsity Tutors - Chicago open?
A Varsity Tutors - Chicago is open:
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 9:00 PM
Sunday: 9:00 PM - 9:00 PM
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Q How is Varsity Tutors - Chicago rated?
A Varsity Tutors - Chicago has a 4.3 Star Rating from 82 reviewers.
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Ratings and Reviews
Varsity Tutors - Chicago
Overall Rating
Overall Rating
( 82 Reviews )Joe Godbey on Google
I wrote a review a few months ago because I thought I lost my money on tutoring. A few days ago someone called me and gave me back 26.5 hours. This was amazing customer service. It is obvious that Varsity Tutors is listening to their reviews. As such, I am giving my highest recommendation to Varsity Tutors.
Karen Horowitz on Google
Have had a negative experience with them. They were terribly unclear when we joined and now we are stuck with a one-year contract that we can't get out of. This was definitely not made clear when we joined. Her tutor is nice and helpful but the platform is terrible. My daughter is not learning from the online format and there is no recourse at all. Do not recommend.
Rabo G on Google
Poor service and unreliable. Tutors are good but management and customer service is horrible.
Here's the standard text message from the customer service team after 3 weeks of back and forth via text and email;
Hi, This is the Varsity Tutors Customer Care team. We saw you requested a callback recently. We re sorry we haven t been able to connect. If you are still in need of assistance please don t hesitate to call, text, or start a live chat from your account page to let us know how we can help.
jaclyn nichols on Google
We love our Varsity tutors for our boys!
After discussing tutoring options my husband came across this online tutoring system. For us its super flexible and means we can access our tutoring from anywhere. Both the boys have a great relationship with their tutors which was very important for us. There needed to be a friendly connection first so that the learning was fun for them.
Incredibly happy
Nicole M. on Yelp
UPDATE: The company reached out to me and corrected their mistake. They reissued the hours that were mistakenly removed and added extra hours as compensation for the misunderstanding.So, I used Varsity Tutors for about 6 years. For most of my experience, the customer service was great, and my children liked most of their tutors. We used high school Spanish, English, Math, and Science tutors. The company heavily promoted all these package bundles for savings. I appreciate the savings so I would order the 50-hour package. However, if the hours went unused after the 1st year, they would expire, but I could always get them added back for 5 of my 6 years using the company. I was told they would note on my account, hours don't expire for me. Well, they still expired, so I would call, and they would add them back again. So, recently when my hours expired, I asked for them to be added back but I was denied. I called and asked them again to review my case, but I was still denied. That's several hundreds of dollars gone - without a warning. The interface on the website shows you how many hours are remaining but never listed or noted when they expire. When I bought these packages in the past, including this last one, they always told me not to worry that if they expire, they will add them back. Surprise - they updated their terms and are no longer adding them back. How did they notify me of their new terms? Nothing, except when my child logged in for their tutoring session, they needed to agree to the terms without knowing it was a big deal. With high school kids, what parent hovers over their child for tutoring in case there is a surprise change in terms and conditions? No one! The only way to know is to call the company and see how many days are left before expiration. Based on my experience, I would advise any parent who is looking for help with their child's work to look elsewhere. Their pricing is expensive, and I believe they are trying to rip customers off now. It wasn't like this in the beginning. To me, if they were an honorable company, they would have at the very least, post on the tutoring interface when the hours expire so you know to use them up. In my opinion, they just rather pocket the money than provide tutoring for kids who need help.
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( 82 Reviews )Write a Review
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