The Wheelhouse Hotel

Jack Smith _{on Google}

Mar 22nd, 2024

Nobody works here, in order to get your key or even into the lobby, you have to spend an hour on your phone, standing outside in the cold with your bags, filling out forms, texting a service number who is slow to respond. And there is a surprise charge for amenity fees that totaled over $80 otherwise they wont give you the key card. I felt like I got scammed/stolen from. Room itself was clean but felt like a cheap air bnb. No refridgerator. Would never stay here again. The only positive I have to say is its in a nice location.

Bailey Felter _{on Google}

Dec 22nd, 2023

I would not recommend this hotel to anyone. While it is in a great location, the customer service ruins the appeal. Our key card stopped working the second day of our stay. We went to the front desk to fix the issue to find no one working there. No one had been working for hours and it was 1 pm. We couldnt find anyone in the building to help us. We called the number given to us on the front desk and neither of them answered our calls. We had to end our trip early because we had been locked out of our room for so long and were worried with the new key card we finally received that we would be locked out again. Theres also many hidden fees that we received upon staying which are not included in the listing so be prepared to pay twice as much as what you thought you were paying.

Vikas PS _{on Google}

Dec 2nd, 2023

Won't see me here again. I booked through a work vendor so I must have missed the hour long check-in process instructions email which consists of sending a picture of your face and your ID, etc. to a phone number listed on the door. Once accepted, you get a code so you can go back outside and unlock a lockbox that has the keys to the main door and your room. BUT, the best part is that it takes at least 10 tries before they accept it. The second best part is that it's all through text, to a person (appears automated at first, but then...), who is not very responsive and seems overwhelmed in responding to texts, so you might get a snide remark if you get a little heated and question this process. Luckily, the couple who was also struggling to 'check in' let me inside to do this whole thing inside, otherwise I'd be standing in the rain the entire 30+ minutes it took. Also, there's no staff on site and clearly, anyone standing around the front door can get in as I did. Lastly, the fees. The guest amenity fee tops out at $49.99 + tax (read the website, it's a bunch of fluff that other hotels consider standard). There is a Reservation Fee, and a Reservation Processing Recovery fee. My $125 room ended up costing $212.
Safety: Anyone can get inside of this place and there's no staff on site. Good luck reaching someone from the hotel.