Superior Equipment Sales, Inc. is located at 808 Live Oak Dr # 123 in Chesapeake, Virginia 23320. Superior Equipment Sales, Inc. can be contacted via phone at 757-420-4253 for pricing, hours and directions.
Contact Info
757-420-4253
Services
AIR CONDITIONING SYSTEMS
Questions & Answers
Q What is the phone number for Superior Equipment Sales, Inc.?
A The phone number for Superior Equipment Sales, Inc. is: 757-420-4253.
Q Where is Superior Equipment Sales, Inc. located?
A Superior Equipment Sales, Inc. is located at 808 Live Oak Dr # 123, Chesapeake, VA 23320
Q What is the internet address for Superior Equipment Sales, Inc.?
A The website (URL) for Superior Equipment Sales, Inc. is: https://www.seshvac.com/locations/chesapeake/
Q What days are Superior Equipment Sales, Inc. open?
A Superior Equipment Sales, Inc. is open: Thursday: 7:00 AM - 5:00 PM Friday: 7:00 AM - 5:00 PM Saturday: 8:00 AM - 12:00 PM Sunday: Closed Monday: 7:00 AM - 5:00 PM Tuesday: 7:00 AM - 5:00 PM Wednesday: 7:00 AM - 5:00 PM
Q How is Superior Equipment Sales, Inc. rated?
A Superior Equipment Sales, Inc. has a 4.6 Star Rating from 30 reviewers.
Ive used you guys a few times when my apartments needed new systems and i have to agree that superior counter people are pretty sharp. I am getting ready to buy a 3 ton gas pack for my personal residence and was looking over the website and saw two one star reviews. They are both comical... i especially love the one that claimed his goodman BLEW up at 6 years. Well, he probably lost his compressor and wanted a "whole new car" I couldnt decipher why he needed a new copper line. Comedian Ron White does standup and has a set titled "You cant fix stupid"
owner: defend your company as i see you have. Some people cant ever be satisfied.
Business Response on GoogleSep 5th, 2023
Hi Jay,Thank you for trusting us with your business and for going out of your way to defend us online with a nice review! We really appreciate customers like you and we look forward to working with you again. Let us know how we can serve you in the future and if you need us to quote a 3T gas pack for you.
Jesse Kleinbeck on Google
Screw this place. I dont know how you run a successful business when you wont sell stuff to people. Went there twice in the past 5 years and it was an exercise in frustration. Needed a capacitor, they reluctantly sold me one, ran card, they brought it out and set on counter. At this point I realized it wasnt the one I actually needed. I was told no returns on electrical components. It was still sitting on the counter, I hadnt even touched it yet. So now Im stuck with a capacitor I dont need. Went in today for a motor and was basically told to pound sand. Fine, Ill give Amazon my money and NOT support this local business.
You are correct with not selling refrigerant to the general public per EPA regulations. But there are NO regulations regarding selling generic parts to the public. This is an internally made policy. I was told directly by the owner of one of the largest HVAC companies in town that he personally went to all of the HVAC suppliers and told them if they sell directly to the public, he would not do business with them, because he doesnt want people to be able to fix their own equipment, forcing them to hire him. Its all a racket. HVAC is the only trade like this.
Business Response on GoogleJun 29th, 2023
Being a licensed HVAC wholesaler in the state of Virginia, we are legally required to not sell electrical components or refrigerant to customers without a valid account and license on file. Unfortunately, since you have not done this, our staff today regretfully informed you that we could not sell you the motor.
Holly Levanda on Google
Great Customer service, prices, and workers are very knowledgeable. Would highly recommend!
Harrison Mechanical on Google
THANKS FOR YEARS OF GREAT SERVICE ! ALWAYS APPRECIATING US AS VALUED CUSTOMERS! MARY KANTMANN IS ALWAYS THERE WHEN WE NEED HER . AND ALL OF YOUR STAFF ARE VERY HELPFUL IN GETTING US ALL OUR PARTS AND SUPPLIES. KEEP UP THE GOOD WORKS !
Joe W (Big Joe) on Google
I've had the worst experience with this company. I purchased a goodman ac unit 6 years ago through my hvac guys, and it exploded. I assumed that since it was only about halfway through the 10 year warranty thati wouldn't have any trouble getting it replaced, since most reputable companies stand behind their products. Boy was I wrong. After contacting goodman (which will be my next review) I was told I had to go through the wholesaler or technician to redeem the warranty and it was only for parts. So with the parts only warranty I contacted superior and explained that it wasn't a single part that broke, it was every part in the unit, and could I get a whole unit replacement. They were pretty rude about it. I'm not trying to get over on anyone, I just didn't understand why they wanted the tech to build a whole ac unit in my back yard. And why they weren't more concerned about my exploding ac. Ultimately I got an almost $1000 bill for the repair of a unit that was supposedly under warranty. If this is superior standing by their products, then I don't know what to say. Come to find out they refused to cover the copper pipes and refrigerant so that got tacked onto my bill. Im really disappointed in how I was treated as well as the poor quality of the equipment and the warranty which is basically a scam.after my experience even my technician who has worked with superior for years is switching suppliers.if you are going to purchase from them be sure to be aware of all the loopholes in the warranty and know that they don't really stand by their products in any real way.
Business Response on GoogleMay 21st, 2023
Superior Equipment sales is a wholesale distributor of Goodman Manufacturing and therefore, we follow warranty guidelines established by Goodman Manufacturing. The model you purchased from your HVAC dealer is only covered by Goodman’s parts limited warranty (not a unit replacement warranty). This was outlined in the agreement when you registered your unit for coverage, which extended the warranty from 5 to 10 years. This warranty provides replacement part(s) for any part that is found to be defective due to workmanship or materials under normal use and maintenance. We are sorry that you are frustrated with the situation, but if you had a 6 year old car lose the engine, would you expect the dealership to give you a new car?
