Aaa Insurance

WV OFFROAD GUY _{on Google}

Apr 7th, 2022

On 4/6/2022 at 4:20PM I contacted AAA Carolinas as my vehicles serpentine belt had come off the idler and the vehicle was inoperable. I was told they would send a tow truck to have it towed and I must wait with the vehicle. I told them I couldn't wait on the side of the interstate for two to three hours (20 weeks pregnant and type 1 diabetes) and i was assured that it would not be 2 hours and someone should be there in approximately 25 minutes. We ended the call and I received a text message that my driver had been scheduled and someone would arrive around 4:39PM only 25 minutes later. After waiting 50 minutes, 30 minutes after they were supposed to arrive I got another text message stating they would not arrive until 6:37PM.....over two hours after my original call. This was an unacceptable time to wait with the medical conditions described above and the heat we were waiting in. I then decided my only option was to walk to buy the necessary tools to fix the belt and prevent a serious medical emergency that was on the horizon. Assuring me it would not be 2 hours and telling me I had to wait with the vehicle to be towed prevented me from getting a ride share service or someone to pick me up and allow us to wait while safely treating rapidly dropping blood sugar levels. I walked nearly 3 miles total to return and try to repair the vehicle on the side of a busy interstate in my business clothes in urgent need to towed or picked up while AAA, the driver or dispatcher had canceled the service call unbeknownst to me. I worked to repair the vehicle instead of continuing to hopelessly wait on a truck that I was promised would be there in less than 2 hours, I received burns on my face and arms, cuts and had my skin torn open from ratcheting back and forth against the fan shroud to make this now emergency repair. All the while my girlfriend called AAA 4 different times to get rerouted and sent to multiple different departments, none of which could tell us where our driver was. We then were informed the driver had canceled or deleted the road service and NO ONE was coming for us. We had been canceled! No one followed up, no one verified we had been towed, no one even made us aware that we werent minutes from being rescued or left for dead on the interstate. We were then given another service schedule and finally picked up around 7:10PM nearly 3 hours after originally breaking down and calling and being PROMISED it would be nowhere near 2 hours before someone was there to tow us. What does AAA provide? Why do people have AAA? Are there other tow companies that would have been there much sooner? Why would you lie about how long it would be? Why no follow up or oversight of open service calls?
The negligent behavior of AAA Carolinas dispatching, the canceling of our original service call and dishonesty in the representative led to being in a unsafe environment with urgent medical conditions and the attempted emergency roadside repair that led to personal injury.

C J Bryant _{on Google}

Apr 1st, 2022

Hold times before getting a live agent are ridiculous. The employees they have are great but overwhelmed. The company itself apparently is after the money and isnt that interested in quick, quality service. Numerous times I have been on hold in excess of an hour. If only there were other viable options.

S. Freeman _{on Google}

Mar 31st, 2022

Fast but not friendly

CESAR AUGUSTO G. _{on Google}

Mar 24th, 2022

Greatest insurance company

edna ruffin _{on Google}

Mar 21st, 2022

The call was speedy, my problem was solved efficiently, the person I spoke with was courteous and knew what to do. I am a very happy customer!