Chamber of Commerce

      The UPS Store

      ( 198 Reviews )

      The UPS Store
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      Yext Power Listing.
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      Hours

      Wednesday:
      8:30 AM - 7:00 PM
      Thursday:
      8:30 AM - 7:00 PM
      Friday:
      8:30 AM - 7:00 PM
      Saturday:
      10:00 AM - 5:00 PM
      Sunday:
      11:00 AM - 4:00 PM
      Monday:
      8:30 AM - 7:00 PM
      Tuesday:
      8:30 AM - 7:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.6 - (198 reviews)
      175
      3
      1
      0
      19

      About
      The UPS Store

      The UPS Store #3232 in Charlotte offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Caribou Coffee.

      Contact Info

      Products

      • Office Products
      • Mailing Supplies
      • Moving Boxes
      • Stamps & Postage

      Services

      • Shipping Services
      • Packing Services
      • Professional Printing Services
      • Mailbox Services
      • Notary Services
      • Freight & Furniture Shipping
      • Small Business Services
      • Document Shredding
      • Faxing
      • Computer Access
      • Passport/Photo ID Services

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • CHECK
      • DISCOVER
      • MASTERCARD
      • SAMSUNGPAY
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for The UPS Store?

      A The phone number for The UPS Store is: (704) 442-8190.

      Q Where is The UPS Store located?

      A The UPS Store is located at 7804-C Fairview Rd, Charlotte, North Carolina 28226

      Q What is the internet address for The UPS Store?

      A The website (URL) for The UPS Store is: https://locations.theupsstore.com/nc/charlotte/7804-c-fairview-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings

      Q How big is The UPS Store?

      A The UPS Store employs approximately 20+ people.

      Q What days are The UPS Store open?

      A The UPS Store is open:
      Wednesday: 8:30 AM - 7:00 PM
      Thursday: 8:30 AM - 7:00 PM
      Friday: 8:30 AM - 7:00 PM
      Saturday: 10:00 AM - 5:00 PM
      Sunday: 11:00 AM - 4:00 PM
      Monday: 8:30 AM - 7:00 PM
      Tuesday: 8:30 AM - 7:00 PM

      Q How is The UPS Store rated?

      A The UPS Store has a 4.6 Star Rating from 198 reviewers.

      Hours

      Wednesday:
      8:30 AM - 7:00 PM
      Thursday:
      8:30 AM - 7:00 PM
      Friday:
      8:30 AM - 7:00 PM
      Saturday:
      10:00 AM - 5:00 PM
      Sunday:
      11:00 AM - 4:00 PM
      Monday:
      8:30 AM - 7:00 PM
      Tuesday:
      8:30 AM - 7:00 PM
      Nearby UPS - United Parcel Service Locations

      Ratings and Reviews
      The UPS Store

      Overall Rating

      Overall Rating
      ( 198 Reviews )
      175
      3
      1
      0
      19
      Write a Review

      Corey Biller on Google

      image Made an appointment to see their notary at 3:30pm. Arrived at 3:30pm just to be told that the notary left at 3pm. They said they tried to call 3 times and sent me an email but I received no missed calls, voicemails or emails. Poor customer service.

      Business Response on Google Apr 4th, 2024
      Hi Corey Biller, I can understand your frustration and I am sorry to hear you didn't get the notary service you needed. Our intention is to provide world-class service, and it sounds like we fell short this time. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.

      Jeremy Easley on Google

      image On Monday, March 25 at around 8am, I came to this UPS to ship one, 11 pound package 3 states over (standard ship). To ship it, it came to over $100. I was taken back by the price, but I needed to ship it, so it was fine. Clerk insisted that he enter the address (of which, I showed him on my phone) and rushed me to the pay screen. Ultimately, he entered the address wrong and my package was delivered to the wrong address and is currently lost. Last time Ill trust anything of value with UPS.

      Business Response on Google Apr 1st, 2024
      Hello Jeremy Easley, you should always feel confident and secure shipping with The UPS Store. Please visit our claims support [https://www.ups.com/us/en/support/file-a-claim.page] page to report a lost or damaged package. After the claim process is initiated, you'll need to work with the sender to review and finalize the claim. If you're the sender, log in to the Claims Dashboard[https://www.ups.com/claims] to start, review, or update claim information. Please contact us directly at [email protected] with your name, claim number, and other pertinent details and your claim will be escalated further. Thank you.

      Crystal Yon on Google

      image First visit and the owner Asuad was rude. I approached the counter and said hey I'm here for a pick up and he asked pick up what..What do you think sir is what I wanted to say...Then I said a package and I understand asking for my ID but then you asked for the telephone as well but didn't do the same the gentleman behind me. Hummm I won't be going back to this one

      Business Response on Google Feb 1st, 2024
      Crystal,I am sorry for your negative experience in the store. We strive to give great customer service although, there are certainpolicies we must adhere to. When someone comes in for a “pickup”, it could reference a wide number of things from areturned package or access point delivery, to picking up shipping supplies, house account invoices, banners, postcards, orquite a wide array of different print products.If you are in the store for the first time, it is particularly important to verify what services are needed. This is in order to ensure weare not communicating unrelated suggestions based on assumptions. We offer quite a wide range of services and withoutasking, we have no way of knowing what each customer potentially needs.As for the ID, this is a storewide security policy in order to ensure the packages we are responsible for get to the right people.There are also certain packages that have an age restriction for pickup. We see quite a few customers every day, andmany are in several times a week. Depending on service options, this ID restriction can be waved if the customer is personallyknown.We would love to keep your business, although understand this may not be what you choose. Either way, we appologize foryour negative experience with our location. Please let us know if you have any further needs and would like to give us anothershot.

      Julien Jomier on Google

      image Efficient staff

      Business Response on Google Dec 21st, 2023
      Thanks for the review, Julien Jomier! Our team always strives to deliver an efficient and seamless experience for all our customers. See you again next time!

      Ashley Dulin on Google

      image This store blindsides you on shipping costs. I literally brought in a shipping label that was already paid for, yet I still end up with a cost that wasnt shared with me during the whole process?! I couldve just went home and reprinted the label instead of being charged at USPS to print the exact same label that was already paid for IF that information wouldve been shared with me beforehand!
      Costs should obviously be shared ahead of time from the associate instead of getting over on a customer. Spoke with the manager with glasses who could care less and seemed completely uneducated on the store processes. You can always tell when employees are happy at their job vs. the ones who literally show up just to get a check and could care less about their job, the company and the customers who pays them.

      Business Response on Google Jan 22nd, 2024
      Ashley,Thank you for your feedback. It is our goal to give our customers security through consistency and positive in-store experiences. I understand the suprise in printing cost and appologize this was not relayed to you earlier in the process.We have quite a large number of repeat customers and try not to give redundant information to the people whom we see often. Unfortunately, sometimes this is mistaken due to the high level of foot traffic through our store. I will speakwith the team and work on being more careful to notify customers of the label printing fee. This is in no way intended to get over on anyone, just provide a service to those who do not have the means to print these at home. Our main printing focus is actually geared toward small business solutions for things such as banners, brochures, flyers, and other promotional materials. We are a small franchise business, and work to follow pricing guidelines for consistency between UPS stores. Printing these labels does not facilitate a large revenue stream, but ismoreso a convenience for our customers who need it. Our employees are trained to be clear about any potential costs but, this of course does not excuse your in-store experience. Thank you for your response, we will use this as a learning experience. If you decide to give us another chance, I can offer a 15% discount on your future printing needs.
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      Overall Rating

      Overall Rating
      ( 198 Reviews )
      175
      3
      1
      0
      19

      Write a Review

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