David Yurman

Jordis Smith _{on Google}

Mar 27th, 2024

Im a huge David Yurman fan. Thats literally all I wear. I stopped into the South Park store 2 days ago and I met Ronnie ( one of the David Yurman Specialists ) and he was simply a breath of fresh air. Ronnie was attentive, professional, kind, friendly and extremely knowledgeable of the Yurman pieces I was looking for. The store was closing that day so I ran out of time however I happily came back 2 days later and met with Ronnie tonight and purchased another Yurman piece.. I highly recommend this store and if you do visit, please ask for Ronnie..hes the absolute best. The other staff members are great as well , but Ronnie is my absolute favorite

Delethia Johnson _{on Google}

Feb 10th, 2024

I walked in the store today looking to purchase a gift. Although they were busy not one person greeted me. They could have said hello, someone will be with you shortly. Something. Not acknowledge at all. I walked through the store looking at different pieces. I left went to Neiman Marcus and Tiffany's. I had great service in both stores and they were equally busy. I made purchases from both stores. I think some of these stores underestimate the importance of customer service. I won't be back.

Matt & Helia Forsyth _{on Google}

Mar 5th, 2024

For years my husband would gift me jewelry pieces from David Yurman, so I have my fair share of jewelry from there. The jewelry itself is nice, but goodness forbid you need a repair or assistance after the sale because it is the worst experience. They do not stand behind their product and you have to pay for repairs after a year AND you have to wait a minimum of 6-8 weeks to receive it back. The same pair of earrings have broken twice now...it's clearly not made well, but they don't care and will still charge for repair on the item. The clasp on my husband's necklace randomly broke right outside of the year mark, we have to pay a nominal amount It's been over a month and still haven't gotten a call that it's ready. They never charge a crazy amount on the repair, so why even charge it if it's just putting a bad taste in your customer's mouth. They don't need to, but yet they still do. My thought is that it's just an additional revenue stream since their jewelry isn't as high quality as they hype it up to be. Now that we no longer buy jewelry from there, I have to say that it's a night and day difference from how other jewelry stores operate. Specifically, I am comparing them to Diamonds Direct which is right across the street. They have never charged me for repairs, no matter how long it's been AND I get the piece back within 1-2 weeks normally. No questions asked. I would expect a luxury jewelry store to operate more efficiently and with more of a customer centric approach.

Lexis Nicole _{on Google}

Mar 1st, 2024

My husband and I did not feel welcomed at all! We came in for a return with hopes to find something else. We were not greeted by any sales associates upon entering the store. We expressed to the lady associate that we ordered my bracket online and it wasnt the color we expected it to be once we received it. She replied yea well thats because its only $300 with a smirk on her face.. excuse me!?!!! she didnt even offer to help find us something we could have possibly liked even AFTER I complimented her DY bracelet she was wearing. Her response was yea mine is 24k gold and continued our return. Very dry not welcoming and we felt judged because we only spent $300 we will not be purchasing from David yurman again. Horrible customer service at this location.