First Citizens Bank

D Y _{on Google}

Mar 28th, 2024

Emily is incompetent and unable to even submit a loan application properly. She has caused my grandmother so much stress, she should find another career and stop wasting loyal member's time.

Susan K. _{on Yelp}

Jan 22nd, 2022

Wish I could give them even more stars for the outstanding way they fixed a huge problem we just had. Synchrony bank withdrew much, much, much, more than the monthly minimum balance we authorized them to do which nearly drained our account. Of course, this caused huge problems for us. Synchrony Bank not anxious to help at all but First Citizens stepped up to the plate and, the day after I opened a dispute; put back every single penny into our account! Thank goodness I'm a loyal customer of First Citizens. I use them for all my banking and investments and am a very happy customer.

Aaron & Davida Maynor _{on Google}

May 26th, 2021

Excellent experience!

CX Pilots _{on Google}

Mar 2nd, 2023

I set up a small business account with FCB in 2016 because it was local-ish, family owned, and I knew a few of the people trying to make it a better digitally-enabled bank. Over the years, this bank has been going backward. It is so incredibly difficult to bank with this institution. From deposits, to withdrawals and digital banking, I have always felt like I work for this bank, not the other way around. They make it really hard to accomplish simple banking for small businesses. If you like having to call someone to execute every transaction and have them apologize and for not being easy to bank with, you will like them. If you want hassle-free banking I suggest you do what I am now having to do which is find another bank that understands that small business owners need 21st century solutions. I am done being frustrated with these people every month. Plan to spend an extra 10 - 15 hours a month on the phone with this bank if you want to go wth them. I can longer afford to.