Clark Plumbing & Heating LLC

Steve Green _{on Google}

Nov 3rd, 2019

Not good at being on time. Not very good at communicating with customer. Installed toilet well.

Andrew Zasada _{on Google}

Sep 5th, 2019

They are pricey, but the work is done quickly and professionally. Good, solid work, and they stand behind it.

Kevin G _{on Google}

Sep 13th, 2019

Clark came out twice - once on 09/18 to diagnose a leaky water heater and on 09/20 to install a water heater we purchased locally. 9/18 was one hour of work and 9/20 was three hours. The work was performed fine. The technician was respectful and courteous and did great work. Thank you, Joe. Unfortunately we were overcharged for the technician's time (five hours). Apparently they charge for drive time To and FROM a job. Wow, really?
I paid the $700 bill in full and then I called Stephanie on 09/20 (office manager, I believe) to discuss this with her and she agreed to a partial refund, Stephanie agreed to refund us "$100 -125". She said they should have mentioned the drive time charge on our original phone call. I was happy we had come to an agreement and I hung up satisfied we were being charged fairly.
On 10/3 we received a $69 check with a LENGTHY note attached. The note made several inaccurate statements about the technician's time. No need to make this review any longer.
The management at Clark Plumbing admitted they overcharged us but didn't refund us what they said they would. I won't use them again and I would not recommend them based on my conversations with their office manager and billing practices. -KG