Petit & Olson

I was searching online for a sweater I saw in a window on Winslow Way when I was on Bainbridge recently. I inquired at Petit & Olson, thinking that was the store. Their webite is wonderful, yet among all the beautiful things the sweater wasn't there. The staff went out of their way to find the item I saw in a window - it turns out it wasn't their store, yet they treated me like a valued customer. I'll visit there in person next time I'm on the Island to become that valued customer.
Nov 22nd, 2023

lovely selections!
Sep 22nd, 2023

How do you stay in business when your customer service is so shoddy? I was in the store for 10 minutes, staff outnumbered customers, and I was never greeted or addressed in any way. I tried making eye contact while holding an item and the two staff were only interested in their chat. I left; nobody said "bye". Won't be back.
Nov 9th, 2022

Feb 9th, 2021

I guess this store doesn't care about making sales! I was the only person in there when I stopped by today and took some time browsing. Two salespeople were doing nothing but chit chatting with each other. Didn't acknowledge me once. Even when I was ~10 feet away and holding up a dress I was considering trying on. Not a single hello, may I help you, or anything. I may as well have been invisible. This could've been a one-off, but something similar happened about a year ago when I bought a cute headband from the display near the front. It took forever to get someone's attention so I could pay. Maybe I don't fit a certain profile. Every other place on the island is so friendly. There's a boutique in West Seattle, smaller but similar collection. I'm always greeted warmly there. The owner of this place should buy the salespeople a copy of Malcolm Gladwell's Blink. They need to read the chapter on the car salesman who never judges a book by its cover and has the highest sales in the state of NJ. Never stopping in this store again.
Jun 8th, 2023