Chamber of Commerce

      Cherwell Software

      ( 5 Reviews )

      Cherwell Software
      • 101 Elliott Ave W UNIT 520
        Seattle, WA 98119
      •   206-691-7900
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      Hours

      Thursday:
      8:00 AM - 5:00 PM
      Friday:
      8:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:00 PM
      Tuesday:
      8:00 AM - 5:00 PM
      Wednesday:
      8:00 AM - 5:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.2 - (5 reviews)
      1
      0
      1
      0
      3
      Read Our 5 Reviews

      Chamber Rating

      2.2 - (5 reviews)
      1
      0
      1
      0
      3
      › ‹
      • migi kaze

        The Cherwell ITSM application is very difficult to work with. It is absolutely unintuitive. I work for a fortune 200 global company (20,000+ employees), in Information Systems and every single person I know hates this software. There is bound to be a better solution available. If considering the Cherwell solution, make sure to do a PoC and get real world feedback from people actually using the Cherwell application, and you'll know what I mean. I've worked with a half-dozen service management solutions, and I am ITIL certified... this is the worse ITSM solution I've ever worked with. > Not intuitive AT ALL! > Search features are clunky and confusing > OOTB dashboards are all at a global reporting level (think incident reports) > Service Requests are actually a type of Incident Response (weird) > Linking Incident Responses to Change Requests, etc., has to be configured and then doesn't work as needed. > So many issues ongoing... sa...
        Mar 12th, 2022

      • Amanda Schneider

        The people seemed friendly.
        Nov 3rd, 2019

      • Christopher

        Products from Microsoft and Atlassian are far superior and more thoroughly tested regarding incident management.
        Aug 7th, 2019

      • Amit Pal


        Aug 29th, 2016

      Read Our 5 Reviews

      About
      Cherwell Software

      Cherwell Software is located at 101 Elliott Ave W UNIT 520 in Seattle, Washington 98119. Cherwell Software can be contacted via phone at 206-691-7900 for pricing, hours and directions.

      Contact Info

      •   206-691-7900

      Questions & Answers

      Q What is the phone number for Cherwell Software?

      A The phone number for Cherwell Software is: 206-691-7900.

      Q Where is Cherwell Software located?

      A Cherwell Software is located at 101 Elliott Ave W UNIT 520, Seattle, WA 98119

      Q What is the internet address for Cherwell Software?

      A The website (URL) for Cherwell Software is: https://www.cherwell.com/

      Q What days are Cherwell Software open?

      A Cherwell Software is open:
      Thursday: 8:00 AM - 5:00 PM
      Friday: 8:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:00 AM - 5:00 PM
      Tuesday: 8:00 AM - 5:00 PM
      Wednesday: 8:00 AM - 5:00 PM

      Q How is Cherwell Software rated?

      A Cherwell Software has a 2.2 Star Rating from 5 reviewers.

      Hours

      Thursday:
      8:00 AM - 5:00 PM
      Friday:
      8:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:00 PM
      Tuesday:
      8:00 AM - 5:00 PM
      Wednesday:
      8:00 AM - 5:00 PM

      Ratings and Reviews
      Cherwell Software

      Overall Rating

      Overall Rating
      ( 5 Reviews )
      1
      0
      1
      0
      3
      Write a Review

      migi kaze on Google

      image The Cherwell ITSM application is very difficult to work with. It is absolutely unintuitive. I work for a fortune 200 global company (20,000+ employees), in Information Systems and every single person I know hates this software. There is bound to be a better solution available. If considering the Cherwell solution, make sure to do a PoC and get real world feedback from people actually using the Cherwell application, and you'll know what I mean. I've worked with a half-dozen service management solutions, and I am ITIL certified... this is the worse ITSM solution I've ever worked with.
      > Not intuitive AT ALL!
      > Search features are clunky and confusing
      > OOTB dashboards are all at a global reporting level (think incident reports)
      > Service Requests are actually a type of Incident Response (weird)
      > Linking Incident Responses to Change Requests, etc., has to be configured and then doesn't work as needed.
      > So many issues ongoing... sa...

      Amanda Schneider on Google

      image The people seemed friendly.

      Christopher on Google

      image Products from Microsoft and Atlassian are far superior and more thoroughly tested regarding incident management.

      Amit Pal on Google

      image

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      Overall Rating

      Overall Rating
      ( 5 Reviews )
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      1
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      3

      Write a Review

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