Sagen Group Property Management

So okay I have worst experience I should have done my research before I used the website..because we never meet Jennifer and we did the walk threw and liked the house and then we didn't get approved. And then I asked if we could get our money back and they said no because they did the credit check. And I thought if we didn't get approved we would get the money back so never again with this company that's what I think of that..
Aug 26th, 2023

Literally the worst rental of our life dealing with this company as our property manager. We only had a lease for 1.5years at this home and we could not wait to leave. Literally every appliance broke (not an exaggeration) during our lease & we were without out a dishwasher, washing machine, hot water, stove, etc. for months at a time because of the lack of communication from our property manager. At one point we decided to stay at a different residence because the home was so unlivable. On top of having so many people coming in to constantly fix appliances (some appliance were broken more by the repair person, some were installed incorrectly costing us hundreds in electricity bills which shows that they hired cheap companies to cut costs), the owner wanted to refinance the home during Covid. That meant multiple appraisers and potential buyers (on top of maintenance) filtering in and out of our family of 3 home, during a pandemic. They never asked when a good time to come by would be, they always just made the schedule and we had to adhere. Some viewers even came by unannounced onto our deck while my young son was nude, playing in the living room - it was a disgustingly huge invasion of privacy. During the last month of our lease, the owner had a month of exterior repairs scheduled EVERYDAY so we asked if we could terminate our lease early because of the noise nuisance, and they refused. At this point we just moved somewhere else because myself and my partner worked from home and the noise was an issue for our jobs and our water heater was still broken anywhere. We chose to pay 2 rents than to stay in that home any longer. At the end of our lease they refunded only half of our security deposit and claimed it was due to a delay in Bothell City water bill although on the Sagen Reality Portal there were no fees due on the last day of our lease. Sagen Reality was in control of posting the water bill, that was not through an account I opened. Overall this company has zero regard for their tenants and did not compromise even when it was clear they legally would have to if I had the money to bring them to court. Do no rent or buy from them, it will be a huge mistake.
Dec 15th, 2021

As a landlord I could not have been happier with Ann.Found 3 great tenants over a 7 year span and never missed one month of rent even through Covid. Ann runs a tight ship and makes sure landlord and tenant are following procedure and protocol. Have recently moved out of state and will miss working with Sagan Group.
Jul 1st, 2021

Worst property Management you could ever have. They take forever to make repairs with no response. Then when you try and move out they will take your security deposit and try to charge you for damage that was there before you moved in. Look elsewhere if possible.
Jun 22nd, 2021

I first began working with Rochelle 3 years ago. She helped us find new tenants for our condo. It was one of the smoothest transitions from getting our previous tenants moved out to finding new tenants, which she found in a matter of a few days. We were not in Seattle at the time so it was quite a relief to have someone trusting take care of the whole process. She has continued to support us through future things that have come up with tenants over the years including renewing our lease. She's very knowledgeable and openly shares her knowledge and is super responsive whenever you email. I also find her very fair in considering and being empathetic towards both the position of the landlord and also the position of the tenants, which makes me trust her even more.
Jun 7th, 2020