Rainier Copy and Print

I never give bad reviews and my experience calls for it. This was an absolute disaster experience for me. I went there to get a passport size photo taken for my EAD application. The clarity was entirely bad and got rejected in my application. He was confident that the photo will work on any application, but it was worst even the background was not proper. I returned the photos. He promised me he would get me the refund for this. I have waited 2 weeks and after two weeks of calling him he says he cannot refund my money. Please do not go here and waste your money like I did. He charged me $20 for 2 photos which I returned. This doesnt deserve 1 star too.
Mar 25th, 2024

I went to get my photo clicked for USCIS application. He was very confident that the photo will work anywhere. My application rejected the photo. I asked for a refund. After delaying it for 2 weeks he said he cannot give me any refund. Dont waste your money here
Mar 20th, 2024

I used to really like and admire this business and they had done incredibly good work for me in the past. However, this last time I put in an order on Tuesday of the week for a poster print for an international conference on the following weekend. The manager of the shop told me it would be done by Thursday. Thursday it wasn't done. Friday it still wasn't done, but I was assured it would be done by Saturday morning. Saturday morning no one was there... finally the manager showed up at noon on Saturday, and acted completely shocked when I mentioned that I needed it before my flight that afternoon. I went in to pick it up and the fellow pictured below said he'd have it ready in a few minutes. After 10 minutes, he came running out, handed me a partially rolled up poster and said, I know you've got a plane to catch (after repeated assurances of "I got you man"). They had always done good work for me in the past so I took it and ran to the airport, barely making the plane because of this delay. When I got to the conference, and put up the poster, the top 1/3 was completely missing, so I took down the poster I had flown across the globe to present. When I went into the shop to get a refund, the same guy told me to apologize to him for embarrassing him. I told him he should apologize, and he said I'm sorry you are too dumb to check the proof. Apparently. Don't be dumb, go somewhere else, this shop is completely undependable. On top of that, the manager acted offended and took a threatening posture as if he was going to come and fight me. Seriously, stay away from this shop. To the owner's credit, when I talked to him on the phone, he was very nice and seemed shocked at the behavior of his employee.
Mar 12th, 2024

Been coming here for years for both US and Canadian passport photos from me and family. They know the drill and get it done to specs for each country. Super convenient to be next to the US passport submission office
Feb 19th, 2024

**Update**: responding to the owner reply, for the event in my review, I had called on Wednesday, and the person who replied said that it was Rainer Copy and Print. Thus, the review is still applicable. I wanted to check this place out for Canadian Passport photos, as I've heard from coworkers that this place did them (though, I will say that those coworkers took such photos several years ago). I was a little wary, due to recent reviews, but I wanted to give this place a shot. I called to check up and see if they could do Canadian Passport photos, and to possibly schedule something for that. Once I mentioned the Canadian Passport Photos, though, the person immediately hung up on me, without even saying anything further. This was immensely disrespectful; I can understand if maybe that's not a service that's offered anymore, but you can still say something about it, instead of just hanging up without any explanation (not even a "goodbye" was given). Maybe the person was having a very bad day, but I don't think that really excuses this behavior; we all have bad days (I suddenly needed to apply for a new passport, so I was not feeling the best, either), but it doesn't mean you get to take it out on others. For some perspective on me, even if the service isn't offered, I feel like a simple, "no, we don't offer that", would have gotten the point across quickly to me, and I'd maybe be open to checking this place again for other services for the future. Now, I don't think I even want to try their other services, given my really poor impression of how they'll cooperate with me (I don't want to deal with that kind of behavior). Once more, if you've been having a hard time recently (and maybe that's the case, given the owner responses to other recent reviews), I totally sympathize with you; I have many friends and family running small businesses who face rough times and struggles to find the success they want. But your best shot at that success is giving some respect and earning the trust of your customers. Please understand this, and work towards it, and I think you'll see better reception and results from that.
Jan 13th, 2024