Ferguson Plumbing Supply

Terrible company... they hate the independent customer... I went in for a part .. one cashier sold me the wrong part and lied about it being the wrong part... I got a second opinion from another cashier and he tried to sell me a wrong part... I asked him if there was anyone familiar with plumbing on the sales floor and there wasn't. They hated me for questioning them. Use Pacific Plumbing Supply... they helped me in 5 minutes and they are knowledgeable and they tell the truth.
Jan 3rd, 2024

Employees are rude. Sitting around doing nothing and Ive called 3 times all for them to be to busy but show up and everyone is on there phone.
Nov 30th, 2023

Oct 2nd, 2023

Oct 1st, 2023

Hello, My husband and I called and visited your Seattle showroom about a month ago because we wanted to order a vanity and vanity top. I wish I could remember the Sales Consultant we worked with but I can no longer recall her name. Regardless I had at least two conversations with her explaining what we wanted and were given assurances that she would call back. We never did get a call back even after leaving several messages on her VM. Very frustrating and disappointing. We have used Ferguson in the past and had and excellent experience but we won't be using you anytime again soon. We value using local companies and ultimately used a company in Woodinville where we easily and professionally got our vanity and vanity top ordered. I would like to compliment your front office staff, again unfortunately I do not remember her name. She was concerned when I called and did not want to leave another message for the Sales Consultant because I wasn't getting calls back. She messaged the person while I was still on the phone and I did get a call back but again with no follow up. Please pass my compliments on to her but unfortunately that doesn't cut it. The thing I am valuing most these days is Customer Service, beyond the front office staff, Ferguson definitely did not provide it. Ultimately I'll take my business where I can get good service. Karen Juhre **Addendum: shortly after writing this review I got a response from the manager at Ferguson, Sandra Osborn, acknowledging my frustration and asking what could be done to make this right. I really appreciate her efforts as many businesses just don't seem to care much about customer service these days. Given her response, I will try Ferguson again in the future and hopefully will have a better experience.
Aug 16th, 2023