Arthur & Associates

Jan 1st, 2023

If I could give 0 stars I would. Don't get me wrong about policy, I follow them all of the time. Apparently for the past 7 years, other than when I skipped during Covid restrictions, every photographer, every Santa, and every coordinator at U-Village has been breaking the pet policy. I have always had my dogs, who are 5 pounds and 9 pounds sit with Santa at U-Village, on his lap. Santa even had a special blanket he brought out to put on his lap. Well tonight, I learned that a policy, that is not posted anywhere, exists that does not allow Santa to handle the pets. I understand the rationale behind the policy, allergies being one, but I was also the last person of the night. I did that purposely on my own to be considerate. I made a reservation weeks ago, called to confirm they would be open because it is snowy and icy, had a friend drive just in case so I would not miss the appointment, and when I was getting my pups ready, the photographer then told me about this policy. I was told that every year before, the people who all work for A&A broke the rules. I am pretty livid. This is probably the last year my 17 year old will be alive, and I have missed all of the pet store Santas now. I generally spend close to $140 here, which was worth it to me before. I called to ask about the policy not being posted to be told too bad. They advertise pets are ok to bring to this particular location and yet they do not state any pet policy about pets on stools or the need to have owner in photo. If I had known, I could have made the decision weeks ago to go elsewhere. It is the lack of transparency that is upsetting and then to not accept any responsibility. All they said is they heard me, and understand and that they will look into it with their web designer for future. I read reviews the other day and was surprised to see the low the ratings and complaints were, but I have a better understanding now. Next year I will check out the pet store Santas, which is fine, I just wish now that I could still do it this year. Arthur and Associates, you don't have to think about posting your policy now, I did it for you. Merry Christmas.
Dec 27th, 2022

This was super disappointing! We have visited the Issaquah Commons Santa for years. When Cherry Hill was the photography company they seemed to care about the experience and took multiple pictures. They provided 6 digital photos for about $45 dollars and Arthur & Associates took two pictures to choose from, charged us $48 dollars for 1 digital copy and wanted to charge another $20 for a second. The photo quality was not great. Too much flash and Santa didn't even smile. Our session lasted less than a minute and the photographer didn't seem to care about the quality. We will not be returning.
Dec 13th, 2022

Dec 12th, 2022

I felt rushed and most picture choices they let me choose from was horrible, wish they offered to try again.
May 14th, 2022