Hours

Friday:
10:00 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM

Chamber Rating

4.1 - (9 reviews)
7
0
0
0
2
Read Our 9 Reviews

Chamber Rating

4.1 - (9 reviews)
7
0
0
0
2
  • Naomi DuBois

    Beautiful furniture and great folks!
    Mar 16th, 2020

  • Nicole Matson

    I have never given a negative review before, but this company has terrible customer service. My table is beautiful, but it was damaged on delivery. I have left 10-15 messages requesting assistance repairing the table, and no response. The corner looks like a dog chewed on it. I don't mind that it was damaged - accidents happen...but the delivery person said "don't worry, they will fix this for you." No response, no assistance with fixing it, and no instructions for how to fix it myself.
    Oct 1st, 2019

  • Noah Jeppson

    We love our custom table made from local reclaimed wood! The rotation of antiques is always fun to browse. We have also purchased plain reclaimed boards for various home projects.
    Feb 6th, 2017

  • Philip Nellis


    Oct 18th, 2016

  • Nacim Bouchtia

    The experience left me frustrated for sure, but primarily just confused. I contacted multiple furniture makers and ended up choosing UR after visiting their location. I ordered a table and paid for it in full on Aug 3. The first red flag was unresponsive and slow communication. Here’s what I emailed them regarding specs (this will be important later): 08/03/20: “Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance.” 08/14/20: “Hi, I've tried to reach you by phone a few times regarding the desk.” The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. Here's a sample of me emailing them: 09/07/20: "Hi, any updates?" 09/17/20: "Hi Patrick, I have not heard from you in several weeks now." 09/23/20: "Hello Patrick, I would really appreciate an update from you." 10/05/20: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now." 10/23/20: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?" 12/08/20: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving." 12/15/20: "I'd like the table that I paid for in August please" UR had me visit twice to talk about the color. For whatever reason, they seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do". Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. At that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I “suck ass” then eventually getting his attorney involved. To their credit, UR did soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things: - The table was the wrong dimensions, and too short by 10%. - The table was not actually flat and curved inward (see picture). Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose. I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I’m sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don’t understand why they’d let this happen to them. Hence my confusion. Service: Tables
    May 19th, 2020

Read Our 9 Reviews

About
Urban Reclamations

Urban Reclamations is located at 1400 Alaskan Wy in Seattle, Washington 98101. Urban Reclamations can be contacted via phone at 206-659-6477 for pricing, hours and directions.

Contact Info

  •   206-659-6477

Questions & Answers

Q What is the phone number for Urban Reclamations?

A The phone number for Urban Reclamations is: 206-659-6477.


Q Where is Urban Reclamations located?

A Urban Reclamations is located at 1400 Alaskan Wy, Seattle, WA 98101


Q What is the internet address for Urban Reclamations?

A The website (URL) for Urban Reclamations is: http://www.urbanreclamations.com/


Q How big is Urban Reclamations?

A Urban Reclamations employs approximately 20+ people.


Q What days are Urban Reclamations open?

A Urban Reclamations is open:
Friday: 10:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Monday: 10:00 AM - 4:00 PM
Tuesday: 10:00 AM - 4:00 PM
Wednesday: 10:00 AM - 4:00 PM
Thursday: 10:00 AM - 4:00 PM


Q How is Urban Reclamations rated?

A Urban Reclamations has a 4.1 Star Rating from 9 reviewers.

Hours

Friday:
10:00 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM

Ratings and Reviews
Urban Reclamations

Overall Rating

Overall Rating
( 9 Reviews )
7
0
0
0
2
Write a Review

Naomi DuBois on Google

image Beautiful furniture and great folks!


Nicole Matson on Google

image I have never given a negative review before, but this company has terrible customer service. My table is beautiful, but it was damaged on delivery. I have left 10-15 messages requesting assistance repairing the table, and no response. The corner looks like a dog chewed on it. I don't mind that it was damaged - accidents happen...but the delivery person said "don't worry, they will fix this for you." No response, no assistance with fixing it, and no instructions for how to fix it myself.


Noah Jeppson on Google

image We love our custom table made from local reclaimed wood! The rotation of antiques is always fun to browse. We have also purchased plain reclaimed boards for various home projects.


Philip Nellis on Google

image


Nacim Bouchtia on Google

image The experience left me frustrated for sure, but primarily just confused. I contacted multiple furniture makers and ended up choosing UR after visiting their location. I ordered a table and paid for it in full on Aug 3. The first red flag was unresponsive and slow communication. Here’s what I emailed them regarding specs (this will be important later):
08/03/20: “Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance.”
08/14/20: “Hi, I've tried to reach you by phone a few times regarding the desk.”
The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. Here's a sample of me emailing them:
09/07/20: "Hi, any updates?"
09/17/20: "Hi Patrick, I have not heard from you in several weeks now."
09/23/20: "Hello Patrick, I would really appreciate an update from you."
10/05/20: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now."
10/23/20: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?"
12/08/20: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving."
12/15/20: "I'd like the table that I paid for in August please"
UR had me visit twice to talk about the color. For whatever reason, they seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do".
Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. At that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I “suck ass” then eventually getting his attorney involved.
To their credit, UR did soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things:
- The table was the wrong dimensions, and too short by 10%.
- The table was not actually flat and curved inward (see picture).
Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose.
I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I’m sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don’t understand why they’d let this happen to them. Hence my confusion. Service: Tables


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Overall Rating

Overall Rating
( 9 Reviews )
7
0
0
0
2

Write a Review

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