Defining Moments Hair Salon

Aug 18th, 2022

Aug 9th, 2022

I had high hopes for this salon due to the review however this was not my experience. I had another stylist (not this salon) accidentally apply dark toner applied in July over highlights and came to Heather in November in the hopes that she could lift the color and introduce soft highlights that would re lighten my hair. I requested face framing ombré style highlights and showed her two reference images. I also asked for a very blunt edge trim at the bottom of my hair. The cut was not blunt and Heather didn't cut it in a straight line as requested. My face framing highlights do not align at all, and less than two weeks later are extremely brassy. (I have been washing with purple shampoo and high quality products. I figured this could be corrected and I reached out to Heather to see if there was something we could do and showed her images of the brass highlights (that were new highlights done by her especially in the front section of my hair) She responded days later only when I followed up with a second text politely asking if she saw my text. I never expected a free redo. I fully intended on paying for any correction she did. I was surprised when Heather not only responded that this was due to my "greys" as you can see in the first photo (which was taken right before my hair appointment) my hair had very little greys on one side of my hair as I just started greying during the pandemic. My message to her: "Hi heather it's xx you did my hair a little over a week ago. I've tried to get used to the change but I'm so not happy with the hair color as the color now looks like I have grey streaks instead of color. Is there any way we could work to correct this please? "Her message to me: Hi xxxx, I'm so glad we were able to lighten and get the results we did given the color correction aspect and starting point of the service. As we had discussed it will be a process to get to where you want it. The brassiness is residual from the toner/color the previous guy stylist used. A violet shampoo would help with any brassiness.   Given the parameters of what your looking to achieve the best service for you would be a balayage. That way you can get your gray roots taken care of as well as work on the highlights.                                                                  I actually don't offer the balayage technique, and unfortunately don't have any stylist recommendations of ones who do the service. I really wish you the best in finding the perfect stylist for you!"No effort whatsoever to the fact that my hair looked the way that it did nor did I ask for a balayage. I went In for an ombré look and somehow left with highlights that started all the way in the top which are now so brassy. Furthermore, I was told this would cost about 120 and I left the salon paying 230. Definitely not worth it as I now have to find someone that can somehow help me correct the color of the highlights. As a business owner, I realize hair isn't an exact science and that it does take a few visits to get a certain results... but I do not understand how someone could be dismissed and not even offered an appointment to attempt correction, even if it meant paying again. Heather is nice, but she didn't do what I asked, and didn't help correct the issue when I was unhappy with the result. I also feel like she didn't honor my requests with a blunt cut or ombré look with light face framing light highlights and instead did what she felt would look best on me, not what I asked for. And didn't help me out when I expressed dissatisfaction.
Nov 21st, 2021

Heather is awesome. Been going to her for nearly 3 years now. Her cuts are masterfully precise -- nothing missed or out of place -- and she does great color treatments that look super natural. I never have to worry about walking out with a style I didn't ask for. In fact, I postpone washing my hair after my appts for as long as possible, because my hair always looks so great right out of the salon. The products she uses also all smell fresh and not overwhelming or too perfumed.
Jan 5th, 2020

Sep 21st, 2019