Wells Fargo Bank

I have just arrived in Seattle as an international student and having to do administrative stuff can be a bit overwhelming. Opening a US bank account was surprisingly smooth with Joseph, they were very friendly and efficient in answering all of my questions!
Feb 7th, 2024

Rickey and Joseph were phenomenal during the process of opening a business account. Very happy and great customer service.
Oct 9th, 2023

Didn't know this exists. Seems like a good branch. Secure place and in the middle of downtown.
Oct 30th, 2022

What a dreadful experience! I came there for the notary service to notarize a signature. The banker pretending to be helpful explained that he was not happy with the white spaces where the signature goes! Disappeared for 20 Minutes to talk with his manager, came back and started to start talking about taking an oath ( he or me?) until I interrupted him to ask whether we can now proceed, which he then rejected because he was still not happy with the white spaces where the signature goes. That was half an hour of my life. It took the UPS store next door five minutes to notarize the exact same letter. In hindsight almost funny .. For the record, Im a longtime WellsFargo client and had many excellent experiences with their bankers also at this branch. I will avoid this branch for a while and assume that WellsFargos performance review process will take care of this particular banker (and manager).
Jan 20th, 2024

Very friendly tellers, but internal processes seem designed to make it difficult to close accounts. There was no way to close an account online, so I went to this branch- I arrived at 4:30, and was told I would need to close the account with a professional banker (not a teller) and this would take 30-40 minutes, so I would need to come back another day. I was able to withdraw all of my money. The following day I called the customer service line and navigated automated prompts to speak to a representative to close my account- the phone system told me it would a 40 minute wait until a representative was available, but I decided to wait it out. 30 seconds later a real person picked up and we were able to close the account in less than 10 minutes. I can understand that a departing customer is low priority, but it seems like the Well's Fargo standard process is to deceive customers to make it more difficult to close accounts.
Sep 26th, 2021