AVA Capitol Hill

Apr 9th, 2024

Had an issue with my window and Kyle was there the next day. I thought it was gonna be a bit of a pain to fix but he got in done in less than 5 minutes and it works perfectly now
Apr 4th, 2024

My experience with trying to lease here was initially a positive one until the day of moving in. What should have been a simple transition from the place I was living at, to the one I was hoping to lease was anything but simple or easy. On the day of my lease start date, to my dismay, I arrived to find an unkempt apartment that had a stench of smoke, cleaning items, as well as an ozone machine sitting on the kitchen counter. A week earlier, I had been shown this same apartment and was promised a clean and smoke-free environment. It was also during this visit that I expressed concerns about my allergies to smoke but was assured it would be taken care of. At the time of moving in, I had already changed my address, packed most of my items and had a moving truck coming to see me in a few days to take my larger items. After bringing these critical issues to the attention of the staff at this building, I was told that they would need an additional week to clean it and get it ready for residence. Sigh. I was also given three options because of their negligence: the first was to lease a slightly larger floor plan that was $450 more per month, or to move into a smaller floor plan that was not desirable for about the same cost. No other concessions were given nor was the property manager willing to make any other exceptions to ensure that I could still move that weekend. The final and only option was to be let out of the lease altogether with deposits and fees returned. I am a teacher in Seattle, and we have a limited number of breaks. I was using the only time I had during the Christmas one to make this move happen. I made them aware of my timeline since it was very narrow and specific, and they kept assuring me that all would be fine. To be asked to wait seven more days wasnt possible for me. I was leaving immediately after moving my furniture on a planned vacation. The only other time available to make a big move would be in July during our summer break. Even after explaining all of this to them, they still only apologized and I left that day angry, besides myself and in shock that my entire time used to get myself moved there was for naught. In the days after this experience, I began to file formal complaints with their regional offices to explain my situation. I asked to be compensated for all the time and trouble their lack of follow through created for me. Their messages were a mixture of, we are sorry and there isnt more we can do for you. In summation, here is $500 for the trouble this has caused you. While I am appreciative that they were taking ownership of this mess, the amount given does not fully compensate for the extensive amount of wasted time, energy, mental wellness, and troubles experienced. Also, since I had nowhere else to turn to in such a short window of time, I was pigeonholed back to the same residence I was anxious to leave and signed a new lease to make rent affordable. I asked AvalonBay to help make this right by providing me the exact amount needed to pay back this current lease buyout of nearly $4000, especially since it was their neglect that created this entire mess. Their response has been more of the same, even when they acknowledge that this was their doing. In short, what I have experienced in all my years of leasing will not compare to this disappointment and the handling of it. Not only were they not willing to help compensate me fairly for all the time spent physically and mentally but their response to this situation told me everything I needed to know about this community. That is, they will do the minimal amount of work to ensure that they can say that they did absolutely everything in their power to remedy this situation and move on. To those of you looking at leasing with AVA Capitol Hill or AvalonBay Communities, please know that while my experience is solely mine, I hope that my sharing it will give you insight needed to make your decision.
Apr 3rd, 2024

I recently received maintenance tech assistance in my apartment, and I'm extremely satisfied with the service. Kyle is always prompt, knowledgeable, and efficient in resolving the issues.
Mar 17th, 2024

Appreciate the building and great maintenance team, including Kyle OhashI! Always responsive and professional.
Mar 16th, 2024