AAA Virginia Beach Insurance and Member Services

I called two weeks ago to line up a hotel stay before we cruise at a place that keeps cars. Connie was so amazing but she retired and now we were dealing with Marian Atterberry. She sent over a link to book a motel. I replied with a few questions and got a response answering none of my questions. I replied again and got a response answering none of my questions and she was frustrated because she said she'd have get a new quote. I am so glad I didnt book because the hotel didnt keep cars for over 8 days and our cruise is 12. She was given all this info....my husband has emailed with NO response. Customer service is dead. We will try the Va Beach Blvd office this week.. ....
Feb 7th, 2024

The staff at this office are very friendly, efficient, and knowledgeable. Shout out to Jennifer and Renee!
Aug 10th, 2023

Robert was very helpful and made the process easy. This office has a lot of maps on display.
Jul 18th, 2022

Mar 19th, 2022

I went to the Landstown location on 1/20/24 to get some suggestions for all-inclusive resorts for a trip for my family for later this year. That day Wanda H. was the agent in the office. Our initial interaction was great. She was very personable. She asked for us to give her a couple of days to research some places that fell along the lines of what we wanted. She emails me 3 different suggestions to 3 different Caribbean locations on the afternoon of 1/23/24. I review them, and the next morning when I get into work, email her back stating we really liked one of the suggestions and asked for additional resorts to review in that same country that were similar so we can make sure we didn't see anything else we may like better. 1/28/24 comes around and I still haven't received anything. I shoot her an email kindly asking if she had come across anything else and that if she hadn't we wanted to go ahead and get the process started to secure dates for the initial place we liked before the prices rose too much from the initial quote we were given. She emails me back late afternoon 1/29/24 with two more suggestions and asks for the info of all the guests going on the trip and tells me she can hold a reservation for 24 hrs. I emailed her back and said thank you for the additions and that we would review them, gave her the info requested, and asked her if I could schedule an appointment that upcoming Thursday 2/01/24, to come in and make whatever deposit and sign whatever I needed to. I never get a response after that. At this point, I'm over it. I ended up going to the Va Beach Blvd location and was luckily helped by a wonderful agent who took her time with me and I walked out THAT SAME DAY with a secured trip booked. And to this day, 2/05/24, I STILL have not received a response from Wanda.
Jan 21st, 2024