Heritage at Settlers Landing Leasing Office

Hours

Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
10:00 AM - 3:00 PM
Sunday:
Closed

Chamber Rating

3.4 - (33 reviews)
14
6
0
4
9
Read Our 33 Reviews

Chamber Rating

3.4 - (33 reviews)
14
6
0
4
9
  • Michael Hazlett

    As a person whos moved around over the course of 5 years, Heritage At Settlers has met and exceeded my needs as a resident. Ive lived here almost 3 years and the management company that currently is with the building has been on top of any issue Ive had with my apartment, the gym, parking, and the trash services they provide. Ive never had any issues with sterling or the maintenance workers that take care of the property. My only issue is that rent is a little steep compared to some other complexes, But for what its worth, they take care of military folks, and provide a ton of amenities that make living there quiet, and enjoyable
    Mar 25th, 2024

  • RP

    Very clean facility with friendly and accommodating staff.
    Mar 2nd, 2024

  • Tonja Sasser-Bonds

    Property manager on-site extremely difficult and intentionally looks for things to charge a fee. Not friendly and the reason why we are moving.
    Jul 19th, 2023

  • Kemani Rodgers

    Don't live here. This is the worst place I've ever lived. The tenants are college students with no regard for the noise they keep up. The walls, floors, and ceilings are paper thin, so expect to hear partying, stomping, laughing, screaming, and fighting both inside the units and outside at all hours of the night. As I'm writing this, some new tenants above me decided to fully move in at 12am on a Wednesday night. When I first moved in, the former tenants above me decided to throw a party on a random Tuesday night, and again the following night. In my experience, being on the first floor right by a main street, you should also expect noise/music from cars and motorcycles driving by or parked a couple feet from your bedroom at all hours of the night. Sometimes the city decides to do construction throughout the night as well. My apartment was supposed to be newly renovated. I moved in and saw that there was water damage in the area that houses the dishwasher, the screen and sliding door were broken. There were also chipped, water damaged, and missing chunks of paint, and other miscellaneous damaged things throughout the apartment. The facilities are hardly taken care of. The gym currently has a fruit fly infestation, and I've seen the same dead, roach by the wall for a few months now. Because the city doesn't take care of the sewers like they should, sometimes when it rains hard, the sewage lines back up and flood into your apartment. This apartment is hell, don't live here.
    Nov 2nd, 2023

  • Cloe Diagari

    I have recently moved out of the the Heritage at Settlers Landing after living there for two years and I would NEVER suggest the heritage to anyone housing in the Hampton Roads area. My experience at the Heritage at Settlers Landing has been far from satisfactory. There are numerous issues that I believe potential renters should be aware of: - Unprofessional Management: The property manager's (Corey Louch) behavior has been consistently unprofessional, including loud cursing to and about residents, answering phones in the middle of the conversations, inappropriate comments specifically speaking on residents, lying to residents, and chronic lateness. One interaction I had during my move out, I overheard him making comments about remodeling my apartment in the cheapest and fastest way possible to start renting again. Only further showing his lack of care for the facilities and residents renting. I requested his supervisors information to express my concerns only to be told I am the top person, and neglected to mention management company contact information. - Communication Problems: The management changed this year and consistently failed to address resident concerns about a disregard for effective communication. Their communication has been very minimal and little has been done to ensure all residents understand new policies and leadership since it was changed. - Trash Problems: Trash in the trees and overflowing dumpsters are a common sight here, creating a visually unappealing and unsanitary environment. Enough so that pest and raccoons have been seen throughout the properties. - Security Concerns: The security system was broken for over a year, and the fob system is unreliable, leaving residents feeling unsafe due to inconsistent door locking. I have on MULTIPLE occasions seen homeless individuals stay in the elevator common area and even been seen sleeping in front of residents doors. - Misleading Photos: The pictures provided do not accurately represent the actual condition of the property, leading to unrealistic expectations. - Amenities Disappointment: Despite advertised amenities, there are barely any worthwhile offerings for residents. - Exploitative Practices: College students appear to be exploited, and transparency regarding financial matters is lacking. In light of these issues, I would strongly caution anyone considering renting here to think twice. The living conditions and management practices fall far short of what should be expected in a quality apartment community. There are a multitude of other apartment complexes in the area that will provide more of what you need (ex. Pinnacle, Trail Creek, Peninsula Grove, etc). It's crucial that these problems are addressed promptly to provide a safer, more comfortable living environment for all residents.
    Aug 23rd, 2023

Read Our 33 Reviews

About
Heritage at Settlers Landing Leasing Office

Heritage at Settlers Landing Leasing Office is located at 553 Settlers Landing Rd in Hampton, Virginia 23669. Heritage at Settlers Landing Leasing Office can be contacted via phone at 757-726-5555 for pricing, hours and directions.

Contact Info

  •   757-726-5555
  •   (757) 726-5555

Questions & Answers

Q What is the phone number for Heritage at Settlers Landing Leasing Office?

A The phone number for Heritage at Settlers Landing Leasing Office is: 757-726-5555.


Q Where is Heritage at Settlers Landing Leasing Office located?

A Heritage at Settlers Landing Leasing Office is located at 553 Settlers Landing Rd, Hampton, VA 23669


Q What is the internet address for Heritage at Settlers Landing Leasing Office?

A The website (URL) for Heritage at Settlers Landing Leasing Office is: https://www.heritageatsettlerslanding.com/


Q What days are Heritage at Settlers Landing Leasing Office open?

A Heritage at Settlers Landing Leasing Office is open:
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed


Q How is Heritage at Settlers Landing Leasing Office rated?

A Heritage at Settlers Landing Leasing Office has a 3.4 Star Rating from 33 reviewers.

Hours

Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
10:00 AM - 3:00 PM
Sunday:
Closed

Related Categories

Ratings and Reviews
Heritage at Settlers Landing Leasing Office

Overall Rating

Overall Rating
( 33 Reviews )
14
6
0
4
9
Write a Review

Michael Hazlett on Google

image As a person whos moved around over the course of 5 years, Heritage At Settlers has met and exceeded my needs as a resident. Ive lived here almost 3 years and the management company that currently is with the building has been on top of any issue Ive had with my apartment, the gym, parking, and the trash services they provide. Ive never had any issues with sterling or the maintenance workers that take care of the property. My only issue is that rent is a little steep compared to some other complexes, But for what its worth, they take care of military folks, and provide a ton of amenities that make living there quiet, and enjoyable

Business Response on Google Mar 24th, 2024
We're glad to hear that our management and amenities have met your expectations and made your stay enjoyable over the past three years. We understand your concern about the rent and appreciate your feedback. We strive to provide the best value for our residents, including our military folks. Thank you for your review.

RP on Google

image Very clean facility with friendly and accommodating staff.

Business Response on Google Feb 25th, 2024
We're thrilled to hear that you found our facility clean and our staff friendly and accommodating. We strive to provide the best experience for our customers. Thank you for your positive feedback!

Tonja Sasser-Bonds on Google

image Property manager on-site extremely difficult and intentionally looks for things to charge a fee. Not friendly and the reason why we are moving.

Business Response on Google Jul 11th, 2023
Hi Tonja, Thank you for your review, we take these comments seriously and would like to have you speak to a member of our corporate team. Please contact [email protected] at your earliest convenience.

Kemani Rodgers on Google

image Don't live here. This is the worst place I've ever lived. The tenants are college students with no regard for the noise they keep up. The walls, floors, and ceilings are paper thin, so expect to hear partying, stomping, laughing, screaming, and fighting both inside the units and outside at all hours of the night. As I'm writing this, some new tenants above me decided to fully move in at 12am on a Wednesday night. When I first moved in, the former tenants above me decided to throw a party on a random Tuesday night, and again the following night. In my experience, being on the first floor right by a main street, you should also expect noise/music from cars and motorcycles driving by or parked a couple feet from your bedroom at all hours of the night. Sometimes the city decides to do construction throughout the night as well.
My apartment was supposed to be newly renovated. I moved in and saw that there was water damage in the area that houses the dishwasher, the screen and sliding door were broken. There were also chipped, water damaged, and missing chunks of paint, and other miscellaneous damaged things throughout the apartment.
The facilities are hardly taken care of. The gym currently has a fruit fly infestation, and I've seen the same dead, roach by the wall for a few months now.
Because the city doesn't take care of the sewers like they should, sometimes when it rains hard, the sewage lines back up and flood into your apartment.
This apartment is hell, don't live here.

Business Response on Google Oct 17th, 2023
We're truly sorry to hear about your experience. We strive to provide a comfortable and enjoyable living environment for all our residents. Your feedback regarding noise levels, apartment conditions, and facility maintenance is important to us. We will certainly take these issues into consideration as we continuously work to improve our services. Thank you for taking the time to share your concerns. Please make sure to call and report all noise complaints to the office.

Cloe Diagari on Google

image I have recently moved out of the the Heritage at Settlers Landing after living there for two years and I would NEVER suggest the heritage to anyone housing in the Hampton Roads area. My experience at the Heritage at Settlers Landing has been far from satisfactory. There are numerous issues that I believe potential renters should be aware of:
- Unprofessional Management: The property manager's (Corey Louch) behavior has been consistently unprofessional, including loud cursing to and about residents, answering phones in the middle of the conversations, inappropriate comments specifically speaking on residents, lying to residents, and chronic lateness. One interaction I had during my move out, I overheard him making comments about remodeling my apartment in the cheapest and fastest way possible to start renting again. Only further showing his lack of care for the facilities and residents renting. I requested his supervisors information to express my concerns only to be told I am the top person, and neglected to mention management company contact information.
- Communication Problems: The management changed this year and consistently failed to address resident concerns about a disregard for effective communication. Their communication has been very minimal and little has been done to ensure all residents understand new policies and leadership since it was changed.
- Trash Problems: Trash in the trees and overflowing dumpsters are a common sight here, creating a visually unappealing and unsanitary environment. Enough so that pest and raccoons have been seen throughout the properties.
- Security Concerns: The security system was broken for over a year, and the fob system is unreliable, leaving residents feeling unsafe due to inconsistent door locking. I have on MULTIPLE occasions seen homeless individuals stay in the elevator common area and even been seen sleeping in front of residents doors.
- Misleading Photos: The pictures provided do not accurately represent the actual condition of the property, leading to unrealistic expectations.
- Amenities Disappointment: Despite advertised amenities, there are barely any worthwhile offerings for residents.
- Exploitative Practices: College students appear to be exploited, and transparency regarding financial matters is lacking.
In light of these issues, I would strongly caution anyone considering renting here to think twice. The living conditions and management practices fall far short of what should be expected in a quality apartment community. There are a multitude of other apartment complexes in the area that will provide more of what you need (ex. Pinnacle, Trail Creek, Peninsula Grove, etc). It's crucial that these problems are addressed promptly to provide a safer, more comfortable living environment for all residents.

Business Response on Google Aug 30th, 2023
We're truly sorry to hear about your less than satisfactory experience at the Heritage at Settlers Landing. We take your feedback seriously and want to assure you that we are committed to improving our services. We understand your concerns about management, communication, cleanliness, security, and transparency. We will take these points into consideration as we strive to enhance our residents' experience. We appreciate your feedback as it helps us identify areas where we can improve. Thank you for taking the time to share your experience. The email for corporate is [email protected].

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Overall Rating

Overall Rating
( 33 Reviews )
14
6
0
4
9

Write a Review

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