Henrico County Department of Public Works

Hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Chamber Rating

4.1 - (10 reviews)
7
1
0
0
2
Read Our 10 Reviews

Chamber Rating

4.1 - (10 reviews)
7
1
0
0
2
  • Joseph Crane

    Nice building.
    Mar 31st, 2024

  • Amanda White

    I am so appreciative of the crew that came out to assist with a pipe break issue. James slim (26 years of service), Joe buzzard and crew Jason Marshall, Bp Brice and Adam geissler came out within 24 hours and ensured the property was protected safely where the pipe damage was. They were informative and friendly and provided a great experience! Looking forward to seeing the issue resolved, and have confidence it will be taken care of with priority. Thank you!
    Oct 10th, 2023

  • Henry Winfiele

    Henrico DPW has repeatedly failed to communicate with its customers. Horrendous supervision of their own employees. Constantly giving excuses for why projects miss deadlines and zero accountability. I would have been better off paying a private company to repair our culverts and driveways than bother with the county's employees. In the spring of 2022 me and my two neighbors had a Henrico DPW manager come out because our culvert pipes were failing and needed to be replaced. Theytold us to pay for thepipes and have them delivered to DPW and they'd takecare of replacing and paving over thepipes and asphalting our ditches. Summer of 2023 we talked to DPW again about the work, they promised to coordinate the tickets so all the work wouldbe done all at once, including sidewalk repair since they'd need to rip up and replace the broken sidewalks. August 2023 we paid forculvert pipes toget delivered to DPW. We were told by a DPW manager the work would be completed by October 2023. When they didn't show up we called and were told work would be done in November 2023. They never showed up again. I had to call repeatedly in December 2023 and January 2024 to get a response from the county because no one would return my voice messages. Finally I was told the manager organizing our work tickets at DPW got fired or quit. The sidewalk repair ticket got misplaced or forgotten and is supposedly a totally different department. When I ask about sidewalk work they tell me no date. I still have a 7 year old ticket pending for sidewalk repair for a cracked andbroken public sidewalk. We repeatedly asked DPW to be contacted when work would begin. DPW workers didn't show up to place the culverts until February 2024, on a Saturday morning, to begin work and told us they didn't even bother to read the tickets. We had specific instructions for one culvert which they ignored. They placed the culverts and covered them with gravel but no asphalt. We called again to get an update and were told that the asphalt supplier is out until at least April 2024. They showed up in March and paved one culvert but not the others. I was told the workers were "overbooked" by the receptionist and it would be another month until the next asphalt happened. You would think tickets that are almost half a year overdue would get any sort of priority, but not with Henrico DPW. The current manager blames a former employee for the failure of the project to remain on schedule and complained aboutfinding it difficult to manage his own employees. I was told I may need to personally remind the employees about the details of the tickets since they may ignore the part of the ticket that said to asphalt our ditches. All I hear is an inability to manage and hold employees to some level of accountability. Your employee screws up, you make it right. Don't make excuses. We've been patient with the process but feel trampled all over by Henrico DPW's incompetence and continued lack of communication. I do appreciate the receptionists at DPW for actually returning my calls.
    Mar 8th, 2024

  • Harry Tabb

    Called about street repavement. Received a call back involving my situation the same day. Questions was answered to my satisfaction!!
    Jul 9th, 2023

  • Jeffrey Hinson


    Dec 8th, 2022

Read Our 10 Reviews

About
Henrico County Department of Public Works

Henrico County Department of Public Works is located at 10431 Woodman Rd in Glen Allen, Virginia 23060. Henrico County Department of Public Works can be contacted via phone at 804-727-8232 for pricing, hours and directions.

Contact Info

  •   804-727-8232

Questions & Answers

Q What is the phone number for Henrico County Department of Public Works?

A The phone number for Henrico County Department of Public Works is: 804-727-8232.


Q Where is Henrico County Department of Public Works located?

A Henrico County Department of Public Works is located at 10431 Woodman Rd, Glen Allen, VA 23060


Q What is the internet address for Henrico County Department of Public Works?

A The website (URL) for Henrico County Department of Public Works is: https://henrico.us/works/contact-phone-numbers/


Q What days are Henrico County Department of Public Works open?

A Henrico County Department of Public Works is open:
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed


Q How is Henrico County Department of Public Works rated?

A Henrico County Department of Public Works has a 4.1 Star Rating from 10 reviewers.

Hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Ratings and Reviews
Henrico County Department of Public Works

Overall Rating

Overall Rating
( 10 Reviews )
7
1
0
0
2
Write a Review

Joseph Crane on Google

image Nice building.


Amanda White on Google

image I am so appreciative of the crew that came out to assist with a pipe break issue. James slim (26 years of service), Joe buzzard and crew Jason Marshall, Bp Brice and Adam geissler came out within 24 hours and ensured the property was protected safely where the pipe damage was. They were informative and friendly and provided a great experience! Looking forward to seeing the issue resolved, and have confidence it will be taken care of with priority. Thank you!


Henry Winfiele on Google

image Henrico DPW has repeatedly failed to communicate with its customers. Horrendous supervision of their own employees. Constantly giving excuses for why projects miss deadlines and zero accountability. I would have been better off paying a private company to repair our culverts and driveways than bother with the county's employees.
In the spring of 2022 me and my two neighbors had a Henrico DPW manager come out because our culvert pipes were failing and needed to be replaced. Theytold us to pay for thepipes and have them delivered to DPW and they'd takecare of replacing and paving over thepipes and asphalting our ditches.
Summer of 2023 we talked to DPW again about the work, they promised to coordinate the tickets so all the work wouldbe done all at once, including sidewalk repair since they'd need to rip up and replace the broken sidewalks.
August 2023 we paid forculvert pipes toget delivered to DPW. We were told by a DPW manager the work would be completed by October 2023. When they didn't show up we called and were told work would be done in November 2023. They never showed up again. I had to call repeatedly in December 2023 and January 2024 to get a response from the county because no one would return my voice messages.
Finally I was told the manager organizing our work tickets at DPW got fired or quit. The sidewalk repair ticket got misplaced or forgotten and is supposedly a totally different department. When I ask about sidewalk work they tell me no date. I still have a 7 year old ticket pending for sidewalk repair for a cracked andbroken public sidewalk.
We repeatedly asked DPW to be contacted when work would begin. DPW workers didn't show up to place the culverts until February 2024, on a Saturday morning, to begin work and told us they didn't even bother to read the tickets. We had specific instructions for one culvert which they ignored. They placed the culverts and covered them with gravel but no asphalt.
We called again to get an update and were told that the asphalt supplier is out until at least April 2024. They showed up in March and paved one culvert but not the others. I was told the workers were "overbooked" by the receptionist and it would be another month until the next asphalt happened. You would think tickets that are almost half a year overdue would get any sort of priority, but not with Henrico DPW.
The current manager blames a former employee for the failure of the project to remain on schedule and complained aboutfinding it difficult to manage his own employees. I was told I may need to personally remind the employees about the details of the tickets since they may ignore the part of the ticket that said to asphalt our ditches. All I hear is an inability to manage and hold employees to some level of accountability. Your employee screws up, you make it right. Don't make excuses.
We've been patient with the process but feel trampled all over by Henrico DPW's incompetence and continued lack of communication. I do appreciate the receptionists at DPW for actually returning my calls.


Harry Tabb on Google

image Called about street repavement. Received a call back involving my situation the same day. Questions was answered to my satisfaction!!


Jeffrey Hinson on Google

image


Load More Reviews

Overall Rating

Overall Rating
( 10 Reviews )
7
1
0
0
2

Write a Review

RATING:
Create 1 Star Review Create 2 Star Review Create 3 Star Review Create 4 Star Review Create 5 Star Review

Corporate Office Near Me in Glen Allen, VA

Suntrust Bank
5600 Cox Rd
Glen Allen, VA 23060
(804) 217-9672
( 0 Reviews )
Microsoft
4301 Dominion Blvd
Glen Allen, VA 23060
804-560-5030
( 30 Reviews )
HAMILTON BEACH BRANDS HOLDING COMPANY
4421 Waterfront Dr
Glen Allen, VA 23060
804-273-9777
( 0 Reviews )
Kroger Corporate Office
140 Eastshore Dr
Glen Allen, VA 23059
(540) 563-3500
( 87 Reviews )
StreamCo
4198 Cox Rd
Glen Allen, VA 23060
804-346-4966
( 0 Reviews )
Sheltering Arms - Corporate Office
140 Eastshore Dr
Glen Allen, VA 23059
804-764-1000
( 6 Reviews )
Baker Properties
1001-1013 Technology Park Dr
Glen Allen, VA 23059
( 0 Reviews )
American Family Fitness
4200 Innslake Dr
Glen Allen, VA 23060
804-965-5300
( 12 Reviews )

START DRIVING

ONLINE LEADS TODAY!

ChamberofCommerce.com
Loading