Signature Federal Credit Union

Hours

Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM

Chamber Rating

4.0 - (168 reviews)
118
7
3
10
30
Read Our 168 Reviews

Chamber Rating

4.0 - (168 reviews)
118
7
3
10
30
  • Eddie Dunagan

    I have 3 items to share. 1. Price of blank checks which come to about 55 cents each. 2. Change on statements, about one year ago, of including a 1/2 page color advertisement on my statement. This requires an extra page to print plus my color ink to print it. I JUST WANT MY STATEMENT, NOT AN AD! 3. Changing the procedure, without my knowing, of paying checks with insufficient funds by transferring money from share account to my checking account by paying directly from my share account.
    Apr 8th, 2024

  • Josh Pollitt

    Horrible to work with. Evan Bolster is mouthy and unprofessional.
    Mar 26th, 2024

  • Frank Mastro

    I highly recommend SFCU for all your loan needs. I especially want to commend Jason Hong for taking the time to clearly explain the entire process and providing that Human element that is lacking in most other companies. Well done Jason! I will continue to go back to SFCU for all my financial needs.
    Mar 22nd, 2024

  • Unspoken Tenacity

    Overall this bank is great. The products they offer work well for me.
    Mar 17th, 2024

  • Dante Bee

    Ok let me get straight to the point and be brief. I had an IRS refund check deposits in the wrong account by mistake. I Notified the bank (SIGNATURE FEDERAL CREDIT UNION), and they confirmed it was deposit into another member account. I was told that they cannot do anything about it until IRS sends a tracer which takes 6 weeks. So, the member can spend the money if they choose too because it was deposit in their account. THEY CLEARLY SEE IT WAS DEPOSITED INTO WRONG ACCOUNT. I did not ask for them to put the money into my account because I'm willing to wait on the IRS to finish with the tracer. I thought they would hold the money until the investigation is done. I just cannot believe they said we cannot do nothing until the IRS is finished with tracer. Again, so the member is able to spend the money which mostly will happen we are talking about 6 weeks. Furthermore, to my knowledge the member wasn't even notified about the mixed up. The member address and name are different from mines but the account I provide by mistake is their account. so, it didn't get rejected it just went in and was deposit. CLEARLY YOU CANNOT MAKE A MISTAKE OR YOU WILL BASIC RECIEVE NO HELP AT ALL FROM THEM. I WAS BASCIALLY TOLD IT IS THE MEMBER MONEY NOW UNTIL THE IRS TRACER IS DONE.
    Mar 17th, 2024

Read Our 168 Reviews

About
Signature Federal Credit Union

Signature FCU is a full-service federal credit union serving members nationwide.

Contact Info

Products

  • Auto Lending
  • Business Accounts
  • Certificates
  • Checking Accounts
  • HELOC
  • Money Market Accounts
  • Mortgage Lending
  • Personal Loans
  • Savings Accounts
  • Student Loans
  • Youth Accounts

Services

  • AD&D
  • Auto Warranties
  • Debt Protection
  • GAP Insurance Auto
  • Homeowners & Life Insurance
  • Pet Assure

Languages

  • English

Questions & Answers

Q What is the phone number for Signature Federal Credit Union?

A The phone number for Signature Federal Credit Union is: 800-336-0284.


Q Where is Signature Federal Credit Union located?

A Signature Federal Credit Union is located at 12 Herbert St, Alexandria, VA 22305


Q What is the internet address for Signature Federal Credit Union?

A The website (URL) for Signature Federal Credit Union is: http://www.signaturefcu.org/


Q What days are Signature Federal Credit Union open?

A Signature Federal Credit Union is open:
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM


Q How is Signature Federal Credit Union rated?

A Signature Federal Credit Union has a 4.0 Star Rating from 168 reviewers.

Hours

Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM

Ratings and Reviews
Signature Federal Credit Union

Overall Rating

Overall Rating
( 168 Reviews )
118
7
3
10
30
Write a Review

Eddie Dunagan on Google

image I have 3 items to share.
1. Price of blank checks which come to about 55 cents each.
2. Change on statements, about one year ago, of including a 1/2 page color advertisement on my statement. This requires an extra page to print plus my color ink to print it. I JUST WANT MY STATEMENT, NOT AN AD!
3. Changing the procedure, without my knowing, of paying checks with insufficient funds by transferring money from share account to my checking account by paying directly from my share account.


Josh Pollitt on Google

image Horrible to work with. Evan Bolster is mouthy and unprofessional.

Business Response on Google Mar 23rd, 2024
Sorry you had a negative experience with Evan Bolster from our Collections Department.

Frank Mastro on Google

image I highly recommend SFCU for all your loan needs. I especially want to commend Jason Hong for taking the time to clearly explain the entire process and providing that Human element that is lacking in most other companies. Well done Jason! I will continue to go back to SFCU for all my financial needs.

Business Response on Google Mar 24th, 2024
We appreciate you sharing your positive experience about Signature Federal Credit Union. We hope to continue to exceed your expectations in the future.

Unspoken Tenacity on Google

image Overall this bank is great. The products they offer work well for me.

Business Response on Google Mar 25th, 2024
We appreciate you sharing your positive experience about Signature Federal Credit Union. We hope to continue to exceed your expectations in the future.

Dante Bee on Google

image Ok let me get straight to the point and be brief. I had an IRS refund check deposits in the wrong account by mistake. I Notified the bank (SIGNATURE FEDERAL CREDIT UNION), and they confirmed it was deposit into another member account. I was told that they cannot do anything about it until IRS sends a tracer which takes 6 weeks. So, the member can spend the money if they choose too because it was deposit in their account.
THEY CLEARLY SEE IT WAS DEPOSITED INTO WRONG ACCOUNT. I did not ask for them to put the money into my account because I'm willing to wait on the IRS to finish with the tracer. I thought they would hold the money until the investigation is done. I just cannot believe they said we cannot do nothing until the IRS is finished with tracer. Again, so the member is able to spend the money which mostly will happen we are talking about 6 weeks.
Furthermore, to my knowledge the member wasn't even notified about the mixed up. The member address and name are different from mines but the account I provide by mistake is their account. so, it didn't get rejected it just went in and was deposit. CLEARLY YOU CANNOT MAKE A MISTAKE OR YOU WILL BASIC RECIEVE NO HELP AT ALL FROM THEM. I WAS BASCIALLY TOLD IT IS THE
MEMBER MONEY NOW UNTIL THE IRS TRACER IS DONE.

Business Response on Google Apr 1st, 2024
Deposits sent to recipients via ACH from the Federal Government are covered under the Green Book. Per the Green Book, the following applies when an error is made by the individual providing account information for a refund: If the funds are posted to a valid account that turns out to be the wrong account, the financial institution is not liable to the government for the return of the funds. If the taxpayer or the taxpayer’s agent gave the incorrect account information, neither Fiscal Service nor the IRS will assist the taxpayer with recovering the funds, and the taxpayer is free to pursue civil action. SFCU has responded on your behalf to the IRS to return the funds to them, while, not obligated per the Green Book. SFCU has done everything possible to assist you in this matter.

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Overall Rating

Overall Rating
( 168 Reviews )
118
7
3
10
30

Write a Review

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