The Enclave at 1550 Apartments

The Enclave at 1550 Apartments
  • 1550 Jackson Keller Rd
    San Antonio, TX 78213

Chamber Rating

Verified Member
3.1 - (56 reviews)
24
4
4
2
22
Read Our 56 Reviews

Chamber Rating

Verified Member
3.1 - (56 reviews)
24
4
4
2
22
  • Benjamin Rey

    Falling sings beautiful
    Apr 3rd, 2024

  • Abby Longoria

    There is a resident who has another person living in the apartment complex who is not on the lease this resident puts everyone in danger by allowing this man to go into the building
    Dec 29th, 2023

  • anna nomus

    Cameras dont work, gates dont work, elevators are always down. securityis just for show. This apartment complex is so unorganized. The only good thing about this apartments is the view. Other than that its a nightmare living here. The new management is trying their best, but need to handle things a bit differently so things dont pile up. Neighbors are super nice, maintenance people are cool and fast.
    Oct 25th, 2023

  • Ms Wells

    Update: My advice to anyone thinking about moving in is to be prepared for the following: 1. Limited security. Several cars have been stolen from the garage and the doors to the building rarely stay locked. Anyone can walk in at anytime. There have been several occasions where children from the other apartment complexes in the area are found swimming in the pool here, they will even go door-to-door asking for money to take out your trash. 2. Roaches are out of control!! And although we pay an extra fee for pest control, whatever they're spraying does not work. Several of my neighbors have moved out due to this uncontrollable condition and it is something that you will either have to treat yourself or be prepared to have your home infested with roaches. 3. One if not two of the three elevators will consistently be down. I think the above issues are beyond the control of the on-site management team. And I will say overall the staff are sweet and I believe they do the best they can. Original post: I was a bit hesitant to move here after reading some if those horrible reviews. But here I am and so far any issues I have had have been quickly resolved. The people who live here are friendly and their pets are well behaved. I will admit the elevators are an issue as at least one of them have been out of commission since I moved in however I have only had to climb the stais once. I will say that Iris and Karen are both amazing! They provide timely communication, stay on top of everything and do their very best dealing with the issues that come with managing such an old property. So far I am pleased with my decision to call this place home. I don't expect perfection what I expect is a quick response and effort to fix what may be broken and so far I am pleased with the customer service I have received.
    Nov 19th, 2023

  • Alyssa Oo

    Ive been here for a few years and I love it I feel safe here and never any issues with noise or etc but the old management was amazing. The lobby used to get mopped daily and elevators were kept up maintenance wise and cleanliness too and Now theres new management and it seems like theyre not even trying. The keypad in the front lobby doesnt work the manager says she doesnt know how to find someone to fix it. The elevators always have issues and one hasnt worked in over 6 months and she doesnt know when itll be fixed. A few weeks ago all elevators were down and code compliance was called. The lobby doesnt get mopped anymore the floors are super dirty and elevators too, I had to ask them to practically clean the elevators cause the buttons had slime and gross markings over them and people have thrown up in there or had their dogs pee in there and its gross they just clean the floors nothing else. Children live here and its gross being around those things especially when kids get sick easily. We have assigned parking and I gave the manager my info 3 times and she lost it and blamed it on the last manager, wouldnt take responsibility about it. We have security at night and apparently theres a person impersonating a guard now , thats creepy and unsafe and Im sure shes not gonna check at night about it. The cameras dont work either. You pay a lot for your rent and amenities but we arent getting the full thing and I think they should atleast lower the rent or accomadate us somehow cause it isnt fair honestly with all these things having issues .
    Nov 17th, 2023

Read Our 56 Reviews

About
The Enclave at 1550 Apartments

The Enclave at 1550 Apartments is located at 1550 Jackson Keller Rd in San Antonio, Texas 78213. The Enclave at 1550 Apartments can be contacted via phone at for pricing, hours and directions.

Contact Info

    Questions & Answers

    Q Where is The Enclave at 1550 Apartments located?

    A The Enclave at 1550 Apartments is located at 1550 Jackson Keller Rd, San Antonio, TX 78213


    Q How big is The Enclave at 1550 Apartments?

    A The Enclave at 1550 Apartments employs approximately 20+ people.


    Q How is The Enclave at 1550 Apartments rated?

    A The Enclave at 1550 Apartments has a 3.1 Star Rating from 56 reviewers.

    Ratings and Reviews
    The Enclave at 1550 Apartments

    Overall Rating

    Overall Rating
    ( 56 Reviews )
    24
    4
    4
    2
    22
    Write a Review

    Benjamin Rey on Google

    image Falling sings beautiful

    Business Response on Google Apr 4th, 2024
    Our team is happy to hear you're having an overall positive stay! If there's anything we can do to improve your experience or if you'd like to discuss any concerns, please do not hesitate to contact the office. Thank you.

    Abby Longoria on Google

    image There is a resident who has another person living in the apartment complex who is not on the lease this resident puts everyone in danger by allowing this man to go into the building

    Business Response on Google Jan 27th, 2024
    If you have a concern or negative interactions with another resident please feel free to come to the office and report your concerns to us so that we may look into the matter, thank you.

    anna nomus on Google

    image Cameras
    dont work, gates dont work, elevators are always down. securityis just for show. This apartment complex is so unorganized. The only good thing about this apartments is the view. Other than that its a nightmare living here. The new management is trying their best, but need to handle things a bit differently so things dont pile up. Neighbors are super nice, maintenance people are cool and fast.

    Business Response on Google Nov 17th, 2023
    We appreciate your kind words about our team, Anna. Certain changes and improvements can take a bit of time and we appreciate you mentioning your concerns. If there is anything we can do to help you at this time please let us know.

    Ms Wells on Google

    image Update: My advice to anyone thinking about moving in is to be prepared for the following:
    1. Limited security. Several cars have been stolen from the garage and the doors to the building rarely stay locked. Anyone can walk in at anytime. There have been several occasions where children from the other apartment complexes in the area are found swimming in the pool here, they will even go door-to-door asking for money to take out your trash.
    2. Roaches are out of control!! And although we pay an extra fee for pest control, whatever they're spraying does not work. Several of my neighbors have moved out due to this uncontrollable condition and it is something that you will either have to treat yourself or be prepared to have your home infested with roaches.
    3. One if not two of the three elevators will consistently be down.
    I think the above issues are beyond the control of the on-site management team. And I will say overall the staff are sweet and I believe they do the best they can.
    Original post: I was a bit hesitant to move here after reading some if those horrible reviews. But here I am and so far any issues I have had have been quickly resolved. The people who live here are friendly and their pets are well behaved. I will admit the elevators are an issue as at least one of them have been out of commission since I moved in however I have only had to climb the stais once. I will say that Iris and Karen are both amazing! They provide timely communication, stay on top of everything and do their very best dealing with the issues that come with managing such an old property. So far I am pleased with my decision to call this place home. I don't expect perfection what I expect is a quick response and effort to fix what may be broken and so far I am pleased with the customer service I have received.

    Business Response on Google Nov 10th, 2023
    Thank you for all of your feedback and for sharing with us your positives and negatives thus far. We are here to make sure that your time here is nothing but positive and we welcome you to reach out to us if you were to ever need anything or have anything you would like to report. Thanks again! - The Enclave at 1550 Apartments Management

    Alyssa Oo on Google

    image Ive been here for a few years and I love it I feel safe here and never any issues with noise or etc but the old management was amazing. The lobby used to get mopped daily and elevators were kept up maintenance wise and cleanliness too and Now theres new management and it seems like theyre not even trying. The keypad in the front lobby doesnt work the manager says she doesnt know how to find someone to fix it. The elevators always have issues and one hasnt worked in over 6 months and she doesnt know when itll be fixed. A few weeks ago all elevators were down and code compliance was called. The lobby doesnt get mopped anymore the floors are super dirty and elevators too, I had to ask them to practically clean the elevators cause the buttons had slime and gross markings over them and people have thrown up in there or had their dogs pee in there and its gross they just clean the floors nothing else. Children live here and its gross being around those things especially when kids get sick easily. We have assigned parking and I gave the manager my info 3 times and she lost it and blamed it on the last manager, wouldnt take responsibility about it. We have security at night and apparently theres a person impersonating a guard now , thats creepy and unsafe and Im sure shes not gonna check at night about it. The cameras dont work either. You pay a lot for your rent and amenities but we arent getting the full thing and I think they should atleast lower the rent or accomadate us somehow cause it isnt fair honestly with all these things having issues .

    Business Response on Google Dec 5th, 2023
    Thank you for rating Enclave four stars! We'd love to know more about your concerns such as this impersonator so that we can take action. Thank you for offering your thoughts and let us know how we can make this a better community!

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    Overall Rating

    Overall Rating
    ( 56 Reviews )
    24
    4
    4
    2
    22

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