DoubleTree by Hilton San Antonio Northwest

Very friendly staff, clean updated rooms and comfortable beds. Breakfast service was painfully slow (brought this to mgmt attention so hopefully will improve before you stay) so if in a rush consider eating elsewhere.
Apr 7th, 2024

Very nice, and nicely run property. Close to the highway, Six Flags, and shopping. Food & drinks: Nice little bar. Small but effective restaurant.
Apr 6th, 2024

Apr 5th, 2024

Very clean and quiet. Gated parking available.
Mar 26th, 2024

This was my second stay at this DoubleTree location. The property is newer and has a modern and fresh design. I did not receive any space available upgrade for Diamond members, however, I did receive two bottles of water at check-in. Sierra was welcoming and friendly. She made a good first impression. My room was clean and comfortable (this is a compliment to the unknown housekeeping staff who have an arduous and underappreciated job). I liked having a microwave in the room even though I did not use it. I was glad I traveled with my own pillow because I never could have used their massively fluffy king pillows. The rest of the linen was comfortable and the bed was cozy. I did not like that there was no soap in the bathroom to wash your hands at the sink (there's no bar soap as all of the toiletries are liquids). There was a small bottle of shampoo outside of the shower; maybe I was supposed to use that? Don't be cheap. Breakfast is by order-only in the restaurant and not a buffet. I don't prefer this format, especially at a DoubleTree brand where I've enjoyed a banquet of delicious breakfast offerings in other cities. This would not have been as disappointing if the website did not show a buffet. The photos need to be updated to reflect the offering has changed. I did receive excellent service in the restaurant, and Angel was pleasant. He was friendly and accommodating and seemed to be efficient. I did use the fitness center, which is equipped with cardio, cable, and dumbbell equipment. It was clean and sufficient for a very basic workout. I relaxed by the pool after my workout and found the space to be great to soak up some sun and fresh air. This space was also well maintained and as pictured on the website. One of the most important features, the hot cookie at check-in, was fresh and delicious despite a late night arrival. That alone will get me to come back. Overall, this is a great property and I would recommend it.
Apr 6th, 2024