Allstate Plumbing Heat & Air

My water heater which I purchased new and upgraded on 12/28/2020 for $1450.00 stopped working on 2/15/2025. My Rheem paperwork shows I have a 6 year warranty on parts and labor. I called Rheem and they overnighted the parts at no cost. They said to contact a local Rheem Plumber to replace the part. I located the nearest Plumber, ALLSTATE PLUMBING, 17 minutes away. They came out on 2/25/25 at 8:45. Two men. I opened my attic door for them to try and start the gas starter which they were unable to do. I had the replacement part ready to install. They quoted me $1200.00 which I absolutely refused. The unit brand new was $1450.00 and under warranty. The 2 guys stood around and waited while waiting for a response back from the boss, John. After 15 minutes they came back with a price of $899.00. I am work from home and my login time is 9:30 so I had no choice but to pay the payment. I called back afterwards and spoke to John to dispute the charge. John said the charge of $899.00 was travel time, labor, time at the location and cannot be refunded. Please help with my refund. I sent a bad review to the BBB.
Mar 21st, 2025

Beka with Allstate always does a great job and ready with helpful advice. He's also considerate and never leaves a mess behind him.
Mar 5th, 2025

Robert Shaw with Allstate Plumbing was incredibly personable, helpful, and sympathetic to the problems I was having in the house. He was able to quickly fix the issue I had originally called about and also provided some recommendations to other issues I was having. Very thankful to have Robert and Allstate Plumbing at the dial if anything goes wrong in the future!
Feb 1st, 2025

Total Pros! I so appreciate Yvonne in the office and Alex, Chad, and James who so quickly diagnosed, and solved my plumbing issue! The guys were efficient, competent, and right on time. Thank you.
Dec 9th, 2024

James Shaw was friendly and informative and did a great job.
Nov 30th, 2024