Kitchen Tune-Up Austin, TX

Great choice for a refresh of our old and outdated kitchen! Since we already had newer counter tops and appliances, this option created a brand new kitchen without replacing those items for no reason. The work took about a week and the crew was very courteous. We've had a lot of renovations over the years and I believe these guys did the best of respecting our property and cleaning up once finished. Services: Custom cabinets, Remodelling, Cabinet design
Jun 14th, 2021

Contract signed: August 2017. Work begun: October 2, 2017. Work completed: February 21, 2018. Scope of work was not changed during the five months of construction. “KTU Austin” were contracted to reface our kitchen cabinets, replace 30 drawer fronts and 33 cabinet doors, modify some existing cabinetry, and install new appliances (a different contractor took care of countertops/backsplash without any issues). Why so long? “KTU Austin” ordered insufficient/incorrect materials from the factory, the crew had the flu TWICE, Mr. Smith had shoulder surgery, we were out of town for three weeks, and work had to be redone and redone... Communication between KTU and the customer was atrocious (emails would take days for a response, the office staff was focused on their other businesses). KTU Austin is a franchisee; unfortunately KTU corporate customer support had no interest in resolving the situations we encountered. Too many times the crew arrived unprepared for the day’s work (i.e. they had to install a new external vent for our exhaust hood and came to our home WITHOUT any ladder). I had no desire to micro-manage the crew, but there was no alternative. We never left the crew alone in the house. Daily, we had no alternative but to inspect all work with a “fine tooth comb.” Be very careful: Several of the drawer fronts/cabinet doors that were installed were made in their shop. They attempted to pass off this inferior product as factory manufactured/new. When they were called on this there were excuses galore… Eventually, factory manufactured drawers/doors were installed everywhere. I would not recommend this contractor for any work whatsoever.
Apr 12th, 2021

The concept is fabulous, the execution poor. We were told it would take at most one week to complete the redoor/reface project after materials arrived. It took 2 months to finally complete, and the whole process was painful. There was no ‘plan’ for how this would take place. After a half dozen times, we stopped asking for one. The quality of work in the first day was sub-par, and one of the finishers left at noon without telling any one he was leaving. The first day’s work had to be redone. We had the owner inspect the work and he agreed that it was not up to their standards. He went on to tell us he had borrowed some employees from another franchise and blamed them for doing shoddy work. This pattern of not taking responsibility would continue through the entire process. It was always someone else’s fault. We had no idea when the installers were scheduled to work on our project, and as it turns out, they were only told where they would work the morning of the job. That explained why they didn’t arrive until after 10am. Most days they were here only until 3pm, We ended up being the Quality Inspectors for this project, because the owner wouldn’t stand in that role. The Quartz counter top that was bought at AZ Tile through Kitchen Tune-up is dull, and looks like it is years old already. The owner was not interested in addressing that, he just wanted the rest of his money. On the plus side, the cabinet doors are of good quality, they were made by another company. The two gentlemen who ended up doing the rest of the work were good at what they did and we appreciate that. My advice is to run far and run fast. There are plenty of alternatives.
Jul 18th, 2020

They take forever to schedule and never show up and if you call them they will reschedule you but won’t show up. it’s a pure waste of time.
May 16th, 2020

Run away as far as possible from his company. The owner steve is not professional and does not keep appts nor understand the importance of integrity when it comes to potential customers or employees. In the 2 days I worked there I heard several appts being pushed to another day while the owner was lost in his own head sitting in his office. Glad he has time for the gym but not time to pick up cabinets and get them to the site to be installed also let's not even talk about the set up they have going on.
Nov 10th, 2019