ProServe Construction

Good place good attitude and attentive to your needs
Mar 29th, 2024

I had been "transferred" over to ProServe after Longhorn went out of business. From the beginning I was clear, with ProServe, of what timeline and budget I needed. I was assured that they could meet my timeline and that they could work with my budget. I was sent a quote, $12k, over my budget. When I tried to work with ProServe to see other options I was told that they would not work with me. Time wasted, at least not money. Warning to others! *Correction* ... To be very clear, I never said the timeline or budget was a deal killer. I was very clear from the beginning of what was needed for time and budget, they understood and said ok. I have email confirmation that I was looking for about $10k in work. I got quoted $14k then $22k. Naturally, I asked questions. When I asked for clarification before I signed a 15 page CEA, I got hung up on and told that they would email me. This is what I got.... Hey Cynthia, I know that NAME REMOVED was working on putting together a revised quote for you but I think that at this point we need to step back from this project. The size of the project and the added difficulty of having it be a tenant occupied project was already providing enough problems, but we were willing to deal with those where we were at. The timeline you are attempting to hit as well as the scope shrinking is just going to put this project in a category that we dont want to pursue. Nothing personal, it has just turned into a project that falls outside of the parameters of the jobs that we decide to move forward with. If you would like for me to provide a contact for you that might be able to assist you better I am happy to do that. Thank you for considering Proserve Construction and have a great rest of your day. NAME REMOVED General Manager Proserve Construction
Jul 7th, 2023

Longhorn Construction & Development Powered by TRE (Teifke Real Estate, owned by real estate broker Matthew Teifke & Alex Coffman). Longhorn left me with an unfinished bathroom remodel over 8 months after contract signing, and then notified me they were no longer in operation and would not be completing the project. I was told to reach out to Alex Coffman at TRE Realty to recoup the several thousand dollars I am owed for the work that was never completed when Longhorn abandoned the project. After several attempts my emails and calls to TRE remained unanswered. ProServe Construction, which comes up under this search result, claims not to have any affiliation with Longhorn, having declined to exercise their option to purchase the company.
Jun 21st, 2023

Longhorn Construction completed our kitchen renovation last year. They took our kitchen down to the studs, moved plumbing (trenched into slab), and rebuilt the whole thing with a new layout. Brandon was our project manager and was always available to chat, offer suggestions, update us on status, etc! We always trusted Brandon through the process, and we are so grateful for that.
Feb 27th, 2023

James McConnell provided a "desk quote" that was $13k above other estimates. When I asked him to go over it with me and I showed him a 3rd party site that gave very rough estimates of the work I wanted done (complete with illustrations of parts and required build items), he was combative and argumentative. I asked for him to look at the 3rd party rough estimates and tell me the differences between his quote and it. He refused and repeated multiple times "if you found a cheaper quote with someone else, go with them." He then accused me of demanding him to price match the 3rd party website, which I never did. I stated multiple times that there seems to be a wide difference between his quote and the job I want done. He never asked questions to clarify his quote or his preconceived notions of the job I wanted done. When I told him I didn't like how the interaction was going (and this was after multiple emails back and forth just to get the call setup) he became more agitated and said "I only made one mistake" and then told me he wouldn't want to work with me. GREAT! I was thinking the same thing as there was no curiosity about what I wanted and how to verify his quote met my project specifics. It was quite clear that he would not allow me to question or ask clarifying questions of the quote. I was to meekly adopt his viewpoint and its clear misalignment/price gauging. I hope his superiors have a conversation with him about seeking to understand the customer's point of view and finding compromises with projects. Overall... despite the many stars regarding their outcomes, this representative left me with a very bad taste for their company.
Jan 5th, 2023