Nguyen Kitchen Vietnamese Cuisine Houston

Apr 16th, 2024

Good food and good customer service!!
Mar 31st, 2024

The best Vietnamese food in the surrounding shopping center. Fresh and delicious
Mar 20th, 2024

Mar 19th, 2024

I really wasnt going to write a review on this place but it left me feeling very awkward. This was my first time here and I wanted to try something new. I ordered the steamed rice rolls with ground pork. It looks unique and tasty. But after two bites into it.. I found a hair tucked in between the rolls. I called one of the girls who worked there, she apologizes and offers them to remake the dish. I declined as I also ordered a small pho and was happy with that. When I finished to go pay, the worker (blonde hair) she apologized for the situation and said she gave me a 20% discount. I really appreciate and after paying I looked at the receipt.. they still CHARGED me for the rice rolls that I found the hair. I turned around and said, wait youre still charging me for something that I didnt even get to enjoy and that you took back because there was a HAIR IN IT? She then looked at her colleague and said something in Vietnamese and looked at me like uhh.. How about I give you $5? (The rice roll dish was $11) I was shocked that shes now negotiating with me. It would have been happy to pay for it, if they remade the dish and I actually got to enjoy it but thats not the case. After she said that, I just stood quiet.. and she just opened the register and refunded me the $11. Im not mad that I found a hair in my food, it happens. But this really made me feel uncomfortable at the end to have to question why I was charged for something they messed up on and to be negotiated for it back. I really liked the food and the restaurant is nice but they need to fine tune on their customer service touch.
May 6th, 2024