Residence Inn by Marriott Houston I-10 West/Park Row

Apr 5th, 2024

The staff here are fantastic! Super friendly, super helpful, and the rooms are generous in size for the price. Location is conveniently close to the Hospital, without much sound coming into the rooms. The breakfast buffet offers enough variety to have something different each morning for our 3 day stay. I also wanted to thank Josephina for helping us out over the weekend during breakfast. She was very nice and helpful.
Apr 2nd, 2024

The room was spacious and clean. The service was above expectations. Location was ideal. Close to shopping, highway many other things.
Mar 19th, 2024

Very well done hotel. Breakfast was excellent and the employee was a rock star working really hard! Room air-conditioner loud, panels loose/broken and didn't work great (Room 201). Kitchen sink was very dirty upon arrival and disposal didn't work at all. TVs were working only okay, remotes were horribly hard to use and signal off/on. Dishwasher had a lot of rust on the racks. Only minor room maintenance items like baseboard damage, loose towel racks/shelves. A few detail items like missing sheets/pillow for the sofa bed. Very clean air conditioning and filter. Request for feather free room was handled excellently. Staff was fantastic. The desk clerk remembered our name even; she did a great job. Breakfast staff was very hard working and kept items well stocked. Breakfast was great. Fresh, real, excellently cooked eggs with sausage. Juice was not watered down, and tasted great. Yogurt, waffles, blueberry scones, muffins, toast, cheese, bagels, cereal. Would stay here again. Rooms: Room air-conditioner loud, panels loose/broken and didn't work great (Room 201). Kitchen sink was very dirty upon arrival and disposal didn't work at all. TVs were working only okay, remotes were horribly hard to use and signal off/on. Dishwasher had a lot of rust on the racks. A few detail items like missing sheets/pillow for the sofa bed. Request for feather free room was handled excellently. Staff was fantastic. Safety: Cars were wide open to street and near highway. But didn't have any issues or see/hear any. Walkability: None Food & drinks: Staff was fantastic. Breakfast staff was very hard working and kept items well stocked. Breakfast was great. Fresh, real, excellently cooked eggs with sausage. Juice was not watered down, and tasted great. Yogurt, waffles, blueberry scones, muffins, toast, cheese, bagels, cereal.
Mar 30th, 2024

Unfortunately stayed at this hotel for a quick one night visit in Houston on 3/9/24. The hotel is advertised as a 3 star, however it is anything but. The room was absolutely filthy. Hair in the tub, hair and grime on the floor, and even urine on the bathroom wall. Late in the evening (11pm-1am) there were children in the next room screaming (not playing/laughing but loudly crying). Trying to be understanding, gave it a few hours before calling the front desk. The staff didn't offer a new room or even offer a courtesy call to the other room. The location is very concerning. Little parking in the front of the hotel is avaliable. Instead, guests have to park around back, where there is poor lighting and barbed wire fences. Signs are posted throughout that it is an "at your own risk" lot. As a female arriving a bit later in the evening, I was scared walking from the car to the hotel. The breakfast leaves a lot to be desired. It Is supposed to last until 10am, however by 9:30 a lot of items were gone/needed replenishing, however they were not refilled. The options are very limited, and pretty poor compared to your "standard" hotel breakfast. They also do not have water avaliable at breakfast, which the front desk staff confirmed when asked. After breakfast, going back up to the room the key card was no longer working. There were two others in the hall trying to get into their rooms, and were also unable to get in. Had to go to the front desk to get them "reprogrammed" according to the front desk agent. No apology for the inconvenience, or even late check out, was offered. With so many other options in the area, avoid this hotel if you want a comfortable stay.
Mar 16th, 2024