Roaches everywhere bathroom, by tv, on night stands, and BED. The sheets and towels were all stained.
They have money for security, but not pest control. Also had to change rooms twice bc the door had no security latch. Mar 7th, 2024
Alexia Beal
Okay after checking out I can give a more thorough review. For the time being it was a roof over our head. It would have been cool had the price went down but it didn't... but I thought okay it's their hotel let it go.. but while we're there it's Roaches galore. And we had a mop and broom and other cleaning products so it's ridiculous. I had a washer and dryer but the manager and the housekeeping lady had a discussion, came to my room and told me if we don't throw it out we would have to check out that moment so we chose a roof over our head while crying about throwing out my washer and dryer...portable one, btw. Nothing huge. Got it off of Amazon. Also they threatened us over our hot plate because they do have kitchen rooms but our hot plate came with us and was cheaper...they wanted us to use their stuff and although we could we lose more money because their machines give out and don't do the job so we have to spend more. Will not come back to this location certainly but more than likely not at all even at different locations. I'm not sure why housekeeping felt the need to tell them what we have but that's insane. I told the lady at the desk Cynthia that they do not have signs that say so about belongings also and to this day they still do not....so a dispute was filed against the company because those machines were mine. Jan 23rd, 2024
Michael Halbert
Noteworthy details: Priced 70.00 kinda high compared to the competition. Jan 9th, 2024
About Red Roof Inn & Suites Houston - Hobby Airport
Red Roof Inn & Suites Houston - Hobby Airport is located at 9902 Gulf Fwy in Houston, Texas 77034. Red Roof Inn & Suites Houston - Hobby Airport can be contacted via phone at 713-941-0900 for pricing, hours and directions.
Contact Info
713-941-0900
Questions & Answers
Q What is the phone number for Red Roof Inn & Suites Houston - Hobby Airport?
A The phone number for Red Roof Inn & Suites Houston - Hobby Airport is: 713-941-0900.
Q Where is Red Roof Inn & Suites Houston - Hobby Airport located?
A Red Roof Inn & Suites Houston - Hobby Airport is located at 9902 Gulf Fwy, Houston, TX 77034
Q What is the internet address for Red Roof Inn & Suites Houston - Hobby Airport?
A The website (URL) for Red Roof Inn & Suites Houston - Hobby Airport is: https://www.redroof.com/property/tx/houston/RRI975?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_RRI975
Q How is Red Roof Inn & Suites Houston - Hobby Airport rated?
A Red Roof Inn & Suites Houston - Hobby Airport has a 3.4 Star Rating from 368 reviewers.
Roaches everywhere bathroom, by tv, on night stands, and BED. The sheets and towels were all stained.
They have money for security, but not pest control. Also had to change rooms twice bc the door had no security latch.
Business Response on GoogleMar 10th, 2024
Hello Jen, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Houston - Hobby Airport. I was saddened to read that your stay fell short of your expectations due to the possible uncleanliness of the room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof Management RediResponse Specialist
Alexia Beal on Google
Okay after checking out I can give a more thorough review. For the time being it was a roof over our head. It would have been cool had the price went down but it didn't... but I thought okay it's their hotel let it go.. but while we're there it's Roaches galore. And we had a mop and broom and other cleaning products so it's ridiculous. I had a washer and dryer but the manager and the housekeeping lady had a discussion, came to my room and told me if we don't throw it out we would have to check out that moment so we chose a roof over our head while crying about throwing out my washer and dryer...portable one, btw. Nothing huge. Got it off of Amazon. Also they threatened us over our hot plate because they do have kitchen rooms but our hot plate came with us and was cheaper...they wanted us to use their stuff and although we could we lose more money because their machines give out and don't do the job so we have to spend more. Will not come back to this location certainly but more than likely not at all even at different locations. I'm not sure why housekeeping felt the need to tell them what we have but that's insane. I told the lady at the desk Cynthia that they do not have signs that say so about belongings also and to this day they still do not....so a dispute was filed against the company because those machines were mine.
Business Response on GoogleFeb 3rd, 2024
Dear Alexia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HOUSTON - HOBBY AIRPORT. It's saddening to hear that you weren't pleased with your stay due to the highlighted issues you had with keeping a washer and dryer in your room, a hot plate, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
Michael Halbert on Google
Noteworthy details: Priced 70.00 kinda high compared to the competition.
Business Response on GoogleJan 22nd, 2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HOUSTON - HOBBY AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
Marion Soto on Google
Business Response on GoogleDec 23rd, 2023
Hello Marion, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HOUSTON - HOBBY AIRPORT and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist