Brian Douglas MD

I have developed a great friendship with Dr. Douglas. His bedside manners are exceptional; he always demonstrated great empathy. He is highly knowledgeable. He actively listens to my concerns. I wholeheartedly recommend him.
Apr 7th, 2024

I cannot review the doctor as his office secretary has been so rude and condescending from my initial request to set up an appointment with Dr Brian Douglas last week, I have no intention of following up with an appointment. She was very fast spoken and abrupt with me in my first call. She still had me on the books and pointed out I had not seen Dr Douglas since 1997 and sarcastically explained the referral process to me before I could even tell her that Id been informed by my insurance that the referral had been approved. I supposed that there must have been some confusion between my health insurance and Village Medicals referral department so I called them and was given the standard answer that it would be 3-5 days to process after receiving approval from my health insurance. I called Village Medical again, a few days later, and was assured by them that it had been processed so I called the Doctors office again. This time the secretary was worse and I actually told her to chill and please not to speak to me that way. I gave it a week and called Village Medicals Referral department again and they assured me that theyd sent the fax out yesterday. So I called once more today and she just shouted me down again that it had to be a referral with the correct information. I explained Id called VM twice now for clarification. She just repeated it needed to have the legitimate information and sarcastically wished me a good day. I didnt even get a chance to ask if she had in fact received a fax and what was incorrect. Surely it was her job to contact them and ask for the correct information whatever that might be? Unbelievable behaviour. I didnt return to Dr Brian Douglas in 1997 because his manner had been patronizing and rude but he did diagnose my condition before anyone else had become aware so I was giving him a second chance all these years later. Given my experience with his front desk , I wont be giving Dr Douglas my business no matter how accomplished he may be.
Mar 31st, 2024

Dr Douglas and Sandy are both nice and I think Ive been there 4 or 5 times every time Ive been brought back timely for my scheduled appointment. Im having a hard time getting diagnosed with whatevers going on but I appreciate Dr Douglas to continue to order tests, show interest, and talk through my symptoms.
Dec 15th, 2023

If I could give 0 stars I would. Manners are something I guess he has never had. He came in diagnosed me with no tests not listening to anything I had to say. Total waste of money and getting my hopes up with having someone listen to my situation.
Sep 22nd, 2023

Oct 25th, 2022