Independent Financial

Bank here if you love being treated like an inconvenience to the employees.
Nov 17th, 2023

Been with them since 2009..... they've gone through multiple name changes but I've always had a good experience. When there's an issue they've quickly resolved it. Always nice. I've only gone through drive-thru or spoke with them on the phone. Haven't been inside since I started my account. If I had a complaint it would be the hours that they are open Well a lot has changed. ... it's June 16th 2022 and I just left the bank. Horrible experience. The 2 ladies that are working the drive-thru spent more time in their phones than doing their job. Horrible customer service. I've been thinking about finding another bank because of the hours but this will definitely make me start my search
Dec 15th, 2022

I open an account in this bank, people here are nice and welcoming specially Miss Leean, she is the sweetest, excellent experience
Jul 12th, 2021

Horrific. After 5 years using a large line of credit for my small business, never reaching the credit limit, never missing a payment, Independent Bank simply decides not to renew it, despite having sufficient cash in my personal account to cover the line at the time. No reason given. Worse still, during Covid, a banker I'd only spoken with once at Third Coast Bank worked 3 straight weekends to get us a PPP loan/grant. And what did I hear from Independent Bank who was sitting on a huge amount of my cash? Crickets. Integrity Bank was great, but Independent ruined it. Shop Elsewhere.
Dec 22nd, 2020

This lady at the drive thru is the rudest! I hope her day gets better..... bank with no customer service. Nicest location is in Katy.... and its definitely worth the drive!!
Oct 24th, 2020