KidKraft Inc

Terrible I've been trying to talk to someone for two weeks and no one ever answers calls or returns calls I had to return the toy to Cosco why are you not good at answering calls or emails because of a piece that was broken
Jun 21st, 2023

I've never done business with this compnay. In fact I had never heard of them until my debit card was fraudulent charged $99.99. No one will answer the phones. The online chat option is a joke.
Jun 6th, 2023

I can't say enough good things about our outdoor playset. Purchased from Costco 2 years ago and very high quality. I assembled the whole set myself over a weekend and our set has stood up to every bit of weather no problem. I am the most impressed with their customer service. I've contacted KidKraft twice (once under warranty and once out of warranty), and both scenarios were taken care of promptly and with outstanding communication. Super fast shipping and kids are very happy. I'm baffled with the poor reviews? Not discrediting others have had issues, but I am very handy and knew what I was getting into building this set.
May 3rd, 2023

My review was denied on their website. We are very unhappy with this company. I researched multiple companies and I regret picking this one. The swing set was shipped poorly. It was damaged in-transit. I reported the damaged to customer service but my complaint was not answered. I went weeks without a response despite multiple emails to Holly. I finally had to call in and deal with this. I was offered $99 for my trouble. I will never buy from the company and will never recommend them.
Apr 22nd, 2023

Missing a box and unable to get ahold of anyone. Emails from Dave with no response.
Apr 5th, 2023