FieldPulse

Chris - Thank you for sharing your experience. It appears there was miscommunication and difficulty in scheduling your demo with your initial representative. In response to your request to our support team, we reassigned the account to a new sales rep, who has already reached out to you.

Hi Darren,We sincerely apologize for the inconvenience and frustration you've experienced with FieldPulse. This was a misunderstanding on our part, and we take full responsibility for that. While our team initially believed that our integration with Xero would be operable in South Africa, it became evident after a few weeks of testing that this functionality was not available. We acknowledge that this should have been tested prior to your signing on, and we deeply regret any inconvenience it may have caused.We have issued you a full refund, and I can confirm that our CEO did personally reach out to express our sincerest apologies.Moving forward, we are committed to improving our communication channels and ensuring that our system is compatible with areas we don't traditionally support. Your feedback is invaluable to us, and we will use it to make necessary enhancements to prevent similar issues in the future.Thank you for your kindness throughout this process, and we wish you and your business nothing but success.Warm regards,FieldPulse Team