Mynd Property Management

We signed our lease renewal at the beginning of the month, thinking that everything was ok. The leasing agent sent a message at 5:06pm eight days before our current lease ends stating that the owner decided to sell and then left for the day. We were confused since we signed the renewal, the agent confirmed it was received and then when we asked for a copy of it she stated that it was never received. Ive ask 3x for the copy of the renewal that we signed, to no avail. I called the customer service line and was told my the agent that it was received. There is no care or consideration of how this effects me and my family.
Apr 20th, 2024

Apr 9th, 2024

My family and I have been at our rental for 8 days. When we moved in, I was shocked to see how absolutely filthy everything was. The bathtub is peeling and disgusting, one of the kitchen drawers is missing knobs, I've found several screws just laying around on the floors (thank god my kids didn't step on them), the flooring in the living room and kitchen is already bubbling up and peeling back, a lot of the surfaces are covered in rust, the laundry room is rusted and dusty, the kitchen light switches are black and grimy, the window sills are covered in dead bugs and spider webs, almost every single wall HAS CRACKS IN IT. The cracks run vertically up the walls, horizontally along the walls, and some just wind and run through others. Some of the floors are uneven, there are bulges in the walls, and anything that they didn't want to deal with, they just painted over. Speaking of paint, the kitchen counters have lovely granite counters... but someone was too lazy to do a proper job painting and got paint all over the counters. The cabinets also stick like crazy because of the shoddy paint, which is also already peeling on some of the cabinets. Oh, and whoever "cleaned" the oven left a bunch of barely scrubbed off chemicals all over the inside. There's a lot more to it, but the photos speak for themselves. When I reached out to Mynd, their response was, "You knew what it looked like going into it." You would think rental companies would want their units to be clean upon move in. Not this one, apparently. We paid a $200 "move in fee" which was never disclosed prior. Not sure what that went to since the house is absolutely disgusting. The company put in a work order and all it said was that we complained about the kitchen being filthy. IT'S THE ENTIRE HOUSE. Not only that, but they closed the order without anyone ever coming in. I'm giving 2 stars solely because the yard is absolutely massive, well fenced in, and it's a great, quiet neighborhood. The appliances are also newish and good quality. We did have to provide our own refrigerator (which is something I've never had to experience when renting), so that was an extra chunk of change out of pocket. I'm hoping the rest of the 12 months goes smoothly, but I'm not getting my hopes up.
Apr 3rd, 2024

If you can avoid it, do not rent from them! They charge a lot of fees for move in and a lot of monthly fees. Also, if you have to break your lease, they charge you for things they should pay for themselves.
Apr 1st, 2024

DO NOT TRUST!! DO NOT USE THIS COMPANY!!! THEY EMPLOY SCAMMERS, CON ARTISTS, FRAUDULENT PEOPLE!! I'm creating this review on behalf of my sister. Today she was scammed by "KENNETH HOLIDAY" regarding a rental home listed by this company and he OR THIS COMPANY owes her the deposit of $3,180 back. She went through the process, background checks, proof of income, etc. and everything was signed and he confirmed payment was received. On move in day she was told to meet at the house to retrieve the keys, when she arrived she comes to find out she has been blocked by the guy! She gave it till the end of the day then tried calling him through her husbands phone number, he answers, and claims to not know what she's talking about when requesting her money back and hangs up the phone immediately. She hasn't heard from him or anyone relating to the company since. And is unable to reach anyone. What do you have to say about this Mynd?
Mar 24th, 2024