Lantower Residential

After visiting with Derrick our decision was allot easier. He has an amazing personality We look forward to living in the community. Thank you for all your help!!
Feb 5th, 2024

I wish I had seen the reviews before I visited Lantower Legacy Lakes in Lewisville. I was in the area with an appointment at a nearby property. I decided to stop by and saw they had a self-guided tour option. There was someone at the desk that did not seem the least bit interested in providing information. I inquired about the self-guided tour, and she just pointed to an area where I could scan the barcode. This system was cumbersome and not very self-explanatory. I had to upload my driver's license which seems a bit much not to mention privacy invasive for a property I may not even live at. I understand providing my driver's license to someone but this is ridiculous. I asked the best way to get to the model and she said i could walk. Now, mind you it was 108 degrees. I walked and it was not a pleasant walk. I definitely should have driven. The property was full of little gnats in the courtyards, there was lots of construction and projects that appeared in process, but the apartment I looked at was actually nice. I did get lost to the apartment and back. I walked back to the leasing center and was panting and sweating desperately searching for water. I went to the kitchen area and saw cups and a sink but the sink only had hot water. I sat down in the chair near where the leasing agent was talking to a resident. Although i was visibly distressed, there was no offer of water or even acknowledgement of my presence. I then asked for water and she went to the back to get a cold bottle of water. She was no longer with the resident and just looking at the computer. As I cooled down and rehydrated, this person did not ask so how was it, what do you think, no nothing. The person seemed uninviting and cold and really just appeared uninterested altogether. I say this to say that if this is the treatment I would get as a potential resident, I can only imagine how attentive they would be once you are leasing there. I now can completely see how all of these negative reviews are completely true.
Aug 28th, 2023

I advise anyone to disregard all the 4 and 5 star reviews. This is horrible place to live and especially apply. THEY WILL MAKE UP FALSE CHARGES AND SEND YOU TO COLLECTIONS ! CARLY REINKE IS THE BIGGEST CLOWN OF THIS CIRCUS .
May 30th, 2023

DO NOT LEASE HERE .THEY KEPT OUR THE DEPOSIT None one seems to reach back out from the main office in TX. The management team is horrible
May 11th, 2023

DONT MOVE HERE. I greatly regret ever moving here. Only had to because we had to quickly move out of our last apartment and just went with the first one who approved us. Front the start it was horrible customer service. If you ever need to reach out to someone you literally have to physically go into the office and speak to someone. Or email which they take days to reply back. Locked my acct from paying online. They dont care. Their 3rd party calling center is horrible. No mater how urgent it is they cant do anything but leave a message. Fees are out of control. Paying over 2400 for an apartment that has had no upgrades. Dog poop everywhere. Garbage doesnt get picked up even though its a paid service. No warnings or emails for when maintenance is going to come into the apartment. They literally send the request at the door. This is the apartments in CARROLLTON 4025 Huffines Blvd. Ive complain and expressed my concerns numerous of times and no one has cared to reach out to me. Ive never experienced this with any other company. 0/10. Im happy to be leaving this place soon.
Aug 28th, 2023