Cirrus Asset Management Inc

Its been terrible getting someone to answer phone. Cant register or pay dues. Sent email to upper mgmt...zero response
Oct 12th, 2023

MAILBOXES (NEXT DOOR TO OFFICE) BROKEN INTO FOR THE SECOND TIME IN 7 MONTHS. MAIL GONE! NO POOL FOR 3 YEARS. Sprinklers turned off for months so no grass. There is no security, no maintenance men at Forest at Duck Creek, no one to answer emergency calls. Garland police at my door late at night wanting to know why the door to the apt below is kicked in and water running (broken plumbing). I explained that the water has been like that for at least 2 weeks and I sent emails and phone calls. They could not get a hold of anyone with property mgmt to let them know about break in.
Aug 3rd, 2023

It has been a couple of months since I moved out of this property and I have yet to receive a deposit refund. After a month, I spoke with the manager who informed me of the amount I would be receiving back and assured me the check had been sent to my forwarding address. After still not receiving it, I reached out and the manager stated she would look into the situation and get back to me. They have not returned any calls, voicemails, or emails. At this point, my calls are being screened. If I call from my number, no answer. If I call from another number, someone magically answers. Each time I get a chance to speak with someone I'm told I will be contacted back within 24 hours and of course I am not. The new manager refuses to even get on the phone with me and I've been told the other manager is on vacation for the last 3 weeks. I've now included the property management company in my emails/voicemails so I hope something will be done. There's no way it takes months to refund a deposit and if it does, they can still contact me and inform me of what's going on. This is unprofessional and irresponsible as a manager, office, and staff. If no one in the office can do the job, hire someone who can. If the system would allow me to leave 0 stars, I would. Update: You stated you "regret that I've had a negative experience and would appreciate the chance to turn that experience around". However, you have that opportunity and refuse to take advantage. After speaking with Amerika, who was rude, condescending, and flat out unprofessional, she refused to assist me in figuring out where my deposit refund was. She refused to check to see when the check was sent out and instead gave me the number to a financial company who takes care of debt collections. I do not have any debt with this complex, in fact they owe me money. When inquiring about any debt that I may have, Amerika told me I would need to contact this company. I've attempted for a week to contact this company in California who does not answer calls or has not returned any of my voicemails. I've also contacted the property management company who continues to take messages but no one who can assist me will contact me back. They continue to refer me to Amanda who is the regional property manager but again, she has not responded. I'm still being told that Barbi is on vacation but I think she no longer works with the company because I've sent emails and they are now returning. The responses to these google reviews are fake. They write these responses to make it seem as though they are being helpful but never get back to you. I only receive a response when I write something here.
Sep 26th, 2023

Alphonse at Oak wood creek is very unprofessional. When it comes to getting issues fixed in my apartment count him out. He always going the cheap route! This complex is a mess! Im really ready to move!
Jun 22nd, 2023

Jan 1st, 2023