Hours

Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours
Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours

Chamber Rating

Verified Member
4.4 - (91 reviews)
74
2
1
1
13

About
Reeves Family Plumbing

Do you need help with a plumbing dilemma with no one to call? Reeves Family Plumbing is a full-service plumbing company dedicated to meeting the needs of homeowners in Dallas, TX. Since opening our doors in 1960, we have maintained our commitment to meeting the unique needs of our customers. We take pride in our reputation for honest, trustworthy work. Transparency is one of our key values & we never want you to be left in the dark about any service. That’s why we always offer an estimate before starting any work, and often, we can give an estimate directly over the phone. When you call for service, you can rest assured knowing we will take the time to listen closely to your needs and work with you to devise a solution that works for you.

Contact Info

Services

  • Kitchen Plumbing (Sink, Faucet, Garbage Disposal)
  • Bathroom Plumbing (Sink, Faucet, Shower/Tub, Toilet)
  • Bathroom Remodeling (Shower, Tub, Toilet, Sink, Faucet, Fixtures)
  • Gas Leaks
  • Gas Line Repair
  • Gas Line Installation
  • Sewer Leaks
  • Sewer Line Location
  • Sewer Line Repair
  • Water Leaks
  • Burst Pipe Repair
  • Slab Leaks Repair
  • Repiping Services (Gas, Sewer, Water, Slab)
  • Water Heater Repair
  • Water Heater Installation
  • Tankless Water Heater Repair
  • Tankless Water Heater Installation
  • Drain Cleaning
  • Hydrojetting
  • Sewer Camera Inspections
  • Clogged Toilet

Payment Methods

  • AMERICANEXPRESS
  • CASH
  • CHECK
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for Reeves Family Plumbing?

A The phone number for Reeves Family Plumbing is: (972) 247-3763.


Q Where is Reeves Family Plumbing located?

A Reeves Family Plumbing is located at 13328 Bee St, Dallas, Texas 75234


Q What is the internet address for Reeves Family Plumbing?

A The website (URL) for Reeves Family Plumbing is: https://www.reevesfamilyplumbing.com/


Q How big is Reeves Family Plumbing?

A Reeves Family Plumbing employs approximately 20+ people.


Q What days are Reeves Family Plumbing open?

A Reeves Family Plumbing is open:
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours


Q How is Reeves Family Plumbing rated?

A Reeves Family Plumbing has a 4.4 Star Rating from 91 reviewers.

Hours

Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours
Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours

Ratings and Reviews
Reeves Family Plumbing

Overall Rating

Overall Rating
( 91 Reviews )
74
2
1
1
13
Write a Review

Thomas Barr on Google

image Great guy and did a great job, getting to my glasses that fell into the toilet. Fair prices.
Hope your son liked the puzzle, unless the wife snatched it.


Kay Merkel Boruff on Google

image I called REEVES FAMILY PLUMBING and they were able to come the same day. The plumber Jason was efficient in repairing my toilet, and the price was reasonable. Thank you so much!

Business Response on Google Jan 19th, 2024
Thank you Kay! Glad we could help!!

Paul Heeg on Google

image Great job once again! Thank you

Business Response on Google Nov 9th, 2023
Thank you Paul!

Theresa Melia on Google

image UPDATE: I absolutely was being over quoted by Reeves Family Plumbing!! The quote was for apx $445 for one item (since they recommended that the toilet be caulked and they would provide it complimentary, which was confusing since the their proposal noted caulking. Again, this is where a line item proposal is helpful). I have since had a plumber from another company come out to set up the sink. He charged $145 for parts and labor for the sink (as opposed to $445 quoted). Further, he stated that caulking would not resolve the toilet issue and quoted $165 for parts and labor to reset it. All in for two services, $310. So, if a company is not being transparent and refuses to provide a more detailed quote, there is a reason. It doesn't matter if a company has been in business for 60 years. It could have started out great and later generations can squander the business and reputation.
REPLY TO RFP RESPONSE: I initiated each of the communications. The 12 emails from RFP include, an email sent to me instead of another company, two emails with the proposal and no information, one email simply stating they will provide me with a breakdown, one email asking for a call, another emails sending the same proposal for the third time, two clarifying how much I initially paid for the service, etc. The company simply failed to provide me with any information or have a conversation to attempt to provide me with information. The only phone call was me requesting a breakdown to the June proposal (labor for each item and cost of parts), inquiring why the toilet was being caulked and incurring charges for it when it was done a few months earlier, and to understand the costs. She was to discuss with the technician why he was recommending caulking instead of resetting, and to follow up with the October technician regarding scope of work. At no time, did she ever call to explain anything. Additionally, when I was initially quoted for the original work, we were very specific about the work that they plumbing in the laundry room needed to be ready before the cabinets and countertops were installed, especially since there were no cabinets in the laundry room. That is why the quote stated that we are responsible for drywalling. It does make since that they would cut sheetrock if a cabinet was there.
If I could give 0 stars I would. The office is most unprofessional. This company lacks transparency on billing, charge for services not performed, and overcharge. In the process of trying to understand a June quote, I discovered months after they provided a prior service, that I was charged for items that DID NOT occur. I have email evidence with the office telling me I was charged a particular amount for resetting a toilet. When I noted that it was caulked and we still have issues with it and questioned WHY we were charged for a service that did not occur, she gaslit. She failed to provide any reason why I was charged that amount and stated no further communication would occur. The gaslighting is not a one off. The initial June quote included two items: sink and caulking toilet. I explained that they already caulked the toilet in October and requested a breakdown of the June quote so I could understand the proposal. She provided another proposal with the same dollar amount as the initial one and said the caulking would be complimentary. That is not complimentary since the prior June proposal was the exact same amount.I spent over 3 months attempting to resolve this issue with them. All I sought was a breakdown of costs provided from a prior service and the proposal. DO NOT USE THEM! Service: Garbage disposal repair

Business Response on Google Aug 20th, 2023
A technician went to Theresa's home to look at what work needed to be done prior to the homeowner doing some remodeling. A proposal outlining the work to be done with pricing was sent over and the homeowner approved. We gave several different options and the homeowner chose option #3. This is what it stated (actual proposal verbiage)Option #3•     Cut sheetrock in the laundry room and expose drain and run 12” of 1-1/2” PVC drain pipe to utility sink and then hook up the sink. $575.00 When the technician arrived to run the line and hook up the sink, the countertops were not installed so a sink could not be connected/hooked up. Not physically possible! The technician did the portion he could and then was directed by the homeowner to perform 2 additional tasks that were not part of the proposal while we were there. We charged $365.00 total for the partial work plus the 2 additional tasks. Once the countertops were in place, the homeowner called us back out to give another proposal to complete the job with some different options. She asked for breakdown of parts vs labor which we provided. We have tried to explain to the customer numerous times regarding the original $365.00 which she is questioning. When we arrived to perform the approved work, it was not ready for us to do so she was charged for doing a portion of it along with 2 completely different services she asked us to perform while we were there.Since June 6, we have emailed Theresa 12 times to try and clarify along with a phone call. We are very upfront about our pricing so that everything is clearly outlined. We’ve been in business for over 63 years and want happy customers.

zack henry on Google

image

Business Response on Google Aug 12th, 2023
Thank you for the 5 stars!! We appreciate the feedback!!!

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Overall Rating

Overall Rating
( 91 Reviews )
74
2
1
1
13

Write a Review

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