CVS Pharmacy

Heavily understaffed Also they don't honor the "CVS has a policy that gives customers$3 coupons for every expired item they find and bring to the register.This policy is due to a lawsuit CVS faced for carrying expired items on their shelves." I had found many expired items and I got told that they had never heard about it so never ended up getting the coupons.
Apr 6th, 2024

Feb 12th, 2024

12/24/23 pharmacist Kenya # 7419insisted on giving me wrong prescription, levoxthroxine instead of Euthyrox. I have celiac disease and gluten makes me very sick. Pharmacist was rude not educated on celiac disease and indifferent. CVS should have advised me Euthyrox was not in stock and not force an alternate medication without my consent which would have made me very sick.
Dec 24th, 2023

Lack of social skills in the pharmacy.
Nov 28th, 2023

I spent over 1 hour standing in line to pick up 2 prescriptions. I was charged $52 for a medication I have taken for years and is 100% covered by insurance. I had to call my insurance who told me it was still 100% covered. I had to stand in line again to get a refund. I was treated rudely. No one apologized for the over an hour I spent in the store. While I was there a woman in her 80s shuffled up with her walker asking for a COVID vaccine. They shooed her away and told her that she had to make an appointment online (which it appeared she could not do). No compassion. No apology for my wait. Unprofessional chitchat among employees. At the end, the pharmacist finally handed me the prescription-- 20 minutes after processing the refund for the overcharge. She had to run it again and confirmed it was FREE (as it always is). I took the medication she handed me and turned to walk away. She said, "Wait! We'll call the police." She had not rung it up. The charge was ZERO. The other people in line looked at me like I was a criminal. The pharmacist snatched the prescription back from me and said she would not give it to me. She called the manager to talk to me, but this person could do nothing. It was a power play on the part of the pharmacist and very embarrassing for me. This is the last straw for me at this place. I am tired of being treated rudely by workers. Everyone has a busy and stressful job. I spent 1 hour and 20 minutes in this store. Will transfer all of my prescriptions and never go back.
Sep 21st, 2023