Citizen

Bought a section with a $5000 minimum. They lack security inside people would come and stand and sit in our section they would stand right behind us as well on a stage platform even though they didnt buy a section. Someone smoothly passed by and stole a bottle of ours straight out the ice! A DON PERI And disappeared into the crowd! NO SECURITY! spending almost 7k with grat and tax included and not having A1 service is absurd. We should have received top notch service and should have had security securing us and our belongings/ bottles ! Felt extremely unsafe and do not recommend !
Apr 5th, 2024

Mar 21st, 2024

Despite the low reviews, we decided to get bottle service at Citizen Saturday night for my birthday (my boyfriend knows the DJ, and we knew thered be great music - which there was so props to him!!). Our section had a $600 minimum that we met with a $350 bottle of vodka & $250 bottle of champagne. At the end of the night, the girl comes up to me with a bill for $2,000+.. I was pretty drunk but knew it wasnt right & I let her know what I had actually ordered. She then comes back with a new bill for ~1,000, which was still incorrect because she charged us more for the bottle of vodka than the listed menu price. When I asked her about it, she said it was tax & gratuity addedeven though tax & gratuity were listed at the bottomI was pretty drunk and didnt want to argue so I said okay..thankfully when she went to charge my card, my bank declined it thinking it was fraud (which it technically was lmao). I let my boyfriend know what happened, he thankfully wasnt as drunk as me, and when the girl came back to say the card didnt go through, he let her know again that she charged us incorrectly for the bottle. Tell me why we had TWO menus showing the bottles price of $350, but she stood there arguing with him about it. She would not budge until my boyfriend asked for a manager. It was pretty ridiculous to give us a wrong check TWICE and then argue with us about it & cause a scene for like ten minutes. This would be an amazing place if it wasnt for the horrible service! Im upset we wont be coming here for bottle service again, but there are other places here we can go for that with better service - nothing is worth being wrongly charged TWICE and then arguing with us at the end of the night. She came back saying they gave us a discountno you charged us correctly & it was not a discount. im wondering if they do that on purpose to take advantage of drunk customers! They definitely wouldve gotten away with it had my boyfriend not been there. Listen to the reviews & stay away from this place - there are other clubs both in Dallas & FW that will give you much better service.
Mar 18th, 2024

I was out with a group of girls on saturday night and was aggressively grabbed by the upper arms by a large male bouncer and thrown out. For reference, I am a 5'3" girl. I fell as soon as he grabbed me from the sheer force he used and then was dragged out of the club. A friend that I was with was repeatedly asking him why this was happening because she knew I did nothing to bring about this kind of treatment and we were not given a reason for why I was being kicked out. I read some other reviews about racist staff and I'm not sure if that has anything to do with this but being physically assaulted by the staff was NOT something I expected and I cannot believe this happened to me.
Mar 12th, 2024

Came here for a girls night out on a Saturday and was denied access because I am disabled and confined to a wheelchair. Chase the bouncer outside said and I quote we cant do the wheelchair. Well I cant not do the wheelchair. This is illegal and complete discrimination. I will not be returning and neither will any of my friends And we will be contacting a lawyer. Wheelchair accessibility: NONE. Completely discriminated against. RIDICULOUS
Feb 13th, 2024