1st Generation Moving

In my experience this company was the best one. The team did excellent job, it was perfect and smooth service. Definitely recommend to everyone who needs a chill and professional moving service. 1st Gen moving is the best. Thanks guys again.
Nov 25th, 2022

1st Generation was contracted by the broker I hired for my long distance move. They immediately told me that the price would be double because the estimate from Perennial was incorrect. The movers wrapped the furniture well but then packed the garage into large boxes cramming everything that was loose. In one box they packed the grass catcher from the lawnmower, a chain saw, my husband's suit bag (which was labeled suits)and the gas can from the chain saw. Then they took everything to a storage unit then later moved to another storage unit. The truck that delivered our belongings was loaded by a couple guys they hired off the street. Boxes and bins were loaded and then the furniture was piled on top. The lawnmower was packed sideways on top of boxes which ended up covered in gas and oil. When they moved the bedroom furniture they scratched the wood floor. The scratch went all the way across the room into the next room. Before they left the supervisor took pictures of the damage. When I called to follow up they didn't answer or return my calls.
Jun 25th, 2023

Go read the BBB website reviews so you can see what 1st Generation cant delete to save their ratings on Google! They've completely wrecked or lost nearly ALL of our belongings that they packed and wrapped worth at least $7k in value and offered us $72. Once we confronted them about it through the BBB they said they'd fix the situation, but failed to notify CSI(claims company) and they closed our case. Not to mention, we have videos of their employees drinking on the job, videos of them packing our items(which we paid extra for and they are now denying to refuse offering us more on our claim), are unresponsive to any messages or phone calls unless done through BBB. We were supposed to get our belongings 7-21 days and didn't get them until >3 months later. SAVE YOURSELF THE HEADACHE PLEASE. If they respond appropriately or at all I will edit my review accordingly. For now, I will screenshot it so when they try to delete it I can keep reposting it (:
Apr 26th, 2023

DO NOT USE THEM. I learned a very hard life lesson hiring this company. They increased the quote 2K the day of pickup, they moved our stuff in a storage facility instead of driving it 1200 miles to our new house. They lost around $3k worth of our items and badly damaged a vintage table and 2 other non-replaceable items. The person unloading made me pay in all cash before unloading the truck and he tried to add extra money to the quote before unloading. He bullied the guys he subcontracted with so, double or triple subcontracting happened. They were screaming at each other in the driveway of our new neighborhood. The subcontractors refused to continue leaving our stuff in the truck. Then he bullied us so bad we were scared for our safety. He refused to take away the massive amount of trash he created saying it would cost us extra. We filed a claim with First Rate Movers about what happened and being bullied. They said they received our claim but would not do anything. The company did not seem to have access to their own claim forms for the missing items and damage. When we did get somewhere to file the items that were lost were not on the drop-down on their form so there was no way to claim them. They also only pay .60 per pound for anything lost. So our $1200 generator is now worth about $79 in the claim that we can't file. They also may not pay that out if we even can figure out how to file. They also are non-responsive to calls and emails. I wish I had a time machine for this disaster.  Find a company that does NOT subcontract nor store items before they are delivered. Check on what is covered on your items if they lose them.
Jan 23rd, 2023

DO NOT USE THEM. I learned a very hard life lesson hiring this company. They increased the quote 2K the day of pickup, they moved our stuff in a storage facility instead of driving it 1200 miles to our new house. They lost around $3k worth of our items and badly damaged a vintage table and 2 other non-replaceable items. The person unloading made me pay in all cash before unloading the truck and he tried to add extra money to the quote before unloading. He bullied the guys he subcontracted with so, double or triple subcontracting happened. They were screaming at each other in the driveway of our new neighborhood. The subcontractors refused to continue leaving our stuff in the truck. Then he bullied us so bad we were scared for our safety. He refused to take away the massive amount of trash he created saying it would cost us extra. We filed a claim with First Rate Movers about what happened and being bullied. They said they received our claim but would not do anything. The company did not seem to have access to their own claim forms for the missing items and damage. When we did get somewhere to file the items that were lost were not on the drop-down on their form so there was no way to claim them. They also only pay .60 per pound for anything lost. So our $1200 generator is now worth about $79 in the claim that we can't file. They also may not pay that out if we even can figure out how to file. They also are non-responsive to calls and emails. I wish I had a time machine for this disaster. Find a company that does NOT subcontract nor store items before they are delivered. Check on what is covered on your items if they lose them.
Dec 31st, 2022