Hôtel St. Germain

No hours posted leads to a bad review Food : 1/5 | Service : 1/5 | Atmosphere : 1/5 More
Jan 15th, 2023

Aug 21st, 2022

A truly unique stay. We enjoyed the hospitality, the clean rooms, and the romantic breakfast they serve in the morning. We'll be back! Rooms : 5/5 | Service : 5/5 | Location : 5/5 More
Jul 1st, 2022

I tried to make a reservation for a client of mine as I'm a travel agent. I called the hotel on approximately 5/19/2022 for information regarding room types and facilities. The phone was answered by a very pleasant sounding Gary Belame (sp) who informed me he was the general mgr. He suggested I take down his cell phone number as often calls to the hotel go directly to voicemail. I took down the information and said I'd check with my client and call back to confirm. I called back a day or so later and was greeted by voicemail. Not surprised. I then called Gary's cell number and once again got voice mail. I always left messages to call back. I attempted to call both numbers several times; always, getting voicemail. I had no choice but to book my client elsewhere. He is a great client and he and his firm travel to Dallas often. It would have been a great account for the Hotel St Germain. The biggest surprise was when, at about 2:30PM this afternoon ( the same day my client is arriving in Dallas) Gary calls with a caller ID number that indicated he was calling from some landscaping company. Thinking this was spam, I didn't answer. It was the long, lost general manager, Gary. He informed me that "time had gotten away from him" and if I still wanted the room, it was available. I let him know that not only did I no longer need the room, but that this type of customer service was not working for me. He then advised that he wasn't going to "grovel" I wished him a good evening and the conversation ended. Those rooms are like tomatoes, unused and they are worthless. Tonight's revenue is lost forever. Maybe he is expecting a last minute run of the property. One of the most bizarre experiences I've had the misfortune to encounter. This is coming from someone who rarely, rarely leaves reviews.
Jun 21st, 2022

May 18th, 2022