Freeman Honda Service Department

Great service department Trey took good care of my car
Mar 15th, 2024

Get in and out service at repair shop pretty fast.
Jan 2nd, 2024

Mr Trey was AWESOME! He got me right in and out! Also took the time to explain features and how to reset warning lights! Very friendly and helpful! Trey you get an A+ sir!
Dec 22nd, 2023

An absolute horrible experience, started out with serviceman Juan, Jeffery Harris was given to a Crystal and then today a service manager by the name of Kat White and how this organization is comfortable with making up bogus charges at this time of the year to a 8 to 10 year faithful customer is far beyond me. First off on Dec 11th when I brought my car in for service it register 5 different service lights I was told I would have to repay a diagnostic fee in which I had just paid 10 to 12 days prior on a road trip and I shared with them the identical lights registered, I was told I wad given the wrong diagnosis which was a $393.00 fee in Michigan then Freedom Honda, 39680 LBJ Frwy Dallas, TX gives me a new fee on Dec 16, 2023 of 2,302.78, I drive my car of the lot and within minutes the car registers the same IDENTICAL signals, I was told to leave it again and they would have it complete on Monday after I got off work and when I get to the location the representative is sacastic all management is gone for the day as if it is just my problem, not ok, by this time I must admit I am having an out of body experience and really trying to cancel payment. I receive a call from Kat White and she did apologize, but it is offensive for Honda to offer only 3 oil changes for the experience I have received and to receive a notification indicating that it was the connector softset reset cleared codes that was adjusted, I need a refund for this bogus service. To add to this distress I was sent an apprissal of $14,000.00 to trade my car in of which I just paid off a year early in October. Talk about a rip off of bad service, where is the justice in fair labor practice? Please have someone from your home office contact me as soon as possible.
Dec 22nd, 2023

I really hate giving bad reviews. The staff was polite, just overworked and not very communicative. I made an appointment to bring my car in because there was a charging issue and the battery was failing to charge. 90% chance it was the alternator but I was still under warranty so I figured I'd take it to the dealership. I drove it in 7am Tuesday morning. Tuesday afternoon they still haven't looked at it. Wednesday afternoon they call me back and tell me the $200 diagnostic said the 1 year old battery is dead and they can't determine if there's an issue with the alternator until I pay $300 out of pocket for a new battery and installation on top of the $200 diagnostic charge and they do the diagnostics again. They also waited until I came to pick it up to transfer it to a different repair shop before doing a recall repair that they did not inform me about which resulted in me having to wait for 30 min before my car was ready to leave even though they'd had it for 2 full business days at that point and I wasn't having any repair work done with them. I ended up having it towed an hour across the metroplex to the dealership I usually use Wednesday night. They get to it first thing when they open Thursday morning. They said the battery is fine. They tested the alternator and see that that's failed, replace it, recharge my battery, and it's all covered by warranty and ready the Thursday afternoon. I paid $200 and waited 2 days for Freeman to tell me my battery was dead when I could have taken it to Kwik Kar and had the alternator replaced for about that out of pocket. Another Honda dealership got it fixed in the same day and for free under the Honda Cares warranty. Service: Auto engine diagnostic
Oct 18th, 2023