Toyota of Dallas Service

-
2610 Forest Ln
Dallas, TX 75234 - 972-295-9435
Hours
Chamber Rating
-
Marco?!
Feb 20th, 2024 -
Adria Wallace
Feb 20th, 2024 -
Humberto Gomez
Jan 5th, 2024 -
Yosveidy Sosa Perez
Dec 30th, 2023 -
Lora Korell
Dec 22nd, 2023
Contact Info
- 972-295-9435
Questions & Answers
Q What is the phone number for Toyota of Dallas Service?
A The phone number for Toyota of Dallas Service is: 972-295-9435.
Q Where is Toyota of Dallas Service located?
A Toyota of Dallas Service is located at 2610 Forest Ln, Dallas, TX 75234
Q What is the internet address for Toyota of Dallas Service?
A The website (URL) for Toyota of Dallas Service is: https://www.toyotaofdallas.com/service/index.htm?utm_source=google&utm_medium=listing&utm_campaign=google-my-business&utm_content=service
Q What days are Toyota of Dallas Service open?
A Toyota of Dallas Service is open:
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 5:00 PM
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Q How is Toyota of Dallas Service rated?
A Toyota of Dallas Service has a 3.3 Star Rating from 181 reviewers.
Hours
Ratings and Reviews
Toyota of Dallas Service
Overall Rating
Overall Rating
( 181 Reviews )
Marco?! on Google

Adria Wallace on Google
After confronting the service advisor about the numerous issues I had after picking up my vehicle, he admitted that he lied to me about a few things he noticed on my car. At this point, I was very skeptical about the work that was done on the transmission, so I went to other places to follow up on the repairs completed at this Toyota dealership, at the time of the quote, I was told that the price for the transmission, parts and labor, will be $6500 I immediately asked if this was for a new transmission, I was told, YES, the quote for for a new transmission but after finding out from other transmission repair shops, Toyota is no longer making Rav4 transmissions. Why didn't they tell me that? I could have went anywhere to get a preowned transmission. I have now learned, from other Toyota dealerships that remanufactured transmissions (everything is replaced with new parts) are what is always used but will inform the customer of the option of a preowned (i.e. from cars in accidents) which is not really a difference in the price. This Toyota dealership lead me to believe I was getting a new transmission.
Instead of a new or remanufactured transmission for $6500, I received a pre-owned transmission, and I can tell the difference in my car it lags into gear. When bringing this to attention of the service manager, he responded that I received a preowned transmission with 91K miles and that I have a 1 year warranty. The pictures below were taken by another dealership who informed me that if the transmission was new, it should not look like this after 3 months. I'm very disappointed and this has shaken my confidence in the integrity of this dealership.

Humberto Gomez on Google

Yosveidy Sosa Perez on Google

Lora Korell on Google
My car was sitting up at the dealership for more than a few days, wondering when they are gonna start the process of programming the fobe. Called in next morning waiting to hear back from the parts department to see if they had started the process, they told me no because the service advisor never told me the correct price for the fobe and key and programming.
It was going to be 300$ and now I was told it's going to be 1,000$ for the whole process, once being told the correct price for everything including the charge for the labor, I almost had the car towed to a different dealership.
The service advisor was very rude, unhelpful, and had a bad attitude. He was rude because we questioned the time and price of the entire process. Never gave me and my boyfriend a correct price. Nor contacted us in timely manner on the issue. I will not ever bring my vehicle to dis location for any kind of service even in the event of an emergency.
Overall Rating
Overall Rating
( 181 Reviews )Write a Review
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