U.S. Dermatology Partners

Chamber Rating

2.4 - (26 reviews)
7
2
1
1
15
Read Our 26 Reviews

Chamber Rating

2.4 - (26 reviews)
7
2
1
1
15
  • Chris D

    I went online, submitted my information and requested a callback. At about 8am this morning, some woman called me, said she was from US Dermatology. She said my name to confirm, I said yes thats me. She asked if I was interested, I said yes. Then as I was pulling my car over to park, took me mere seconds, this hung up on me. Now I see why the reviews are so bad. And here I was thinking they couldnt be that bad.
    Mar 6th, 2024

  • Magdalena Arzapala

    It is definitely important for clinics to check if a patients policy is in or out of network before services are provided. I took my daughter for an appointment, was checked in, copay was paid, nothing on the paperwork signed stated I had to verify my insurance before hand. Now 7 months later, I get a call stating I was out of network and it was my responsibility to check. Clinics have a team of insurance verifiers that should have caught this before services were rendered. This is such an inconvenience to the patient and unfair because now I am stuck with a bill due to incompetence.
    Jan 27th, 2024

  • Ashanti Jones

    I'll give this office 5 stars Dr. Kivelevitch and his team did an amazing job with my concern's. I recommend this office 10/10
    Dec 4th, 2023

  • Shanelle

    Dr. Jay gets 5 stars, but the clinic staff gets 2.5 stars. My prescription request should have been sent to my pharmacy weeks ago. I've called the office multiple times. I left the clinic manager a voice-mail and I don't know if Jessica ever received my follow up message to reaffirm my prescription request. It's sad that I have to result to Google reviews in effort to get a response from this office.
    Oct 31st, 2023

  • L B

    I will not be going to this office again. My situation could not have been handled with less care or concern. I was already nervous about scheduling an appointment b/c my doc is on maternity leave, but I made one anyway with Dr. Williams who is filling in for her b/c I really need to be seen. I called & made an appointment weeks ago for tomorrow at 8:10am. When I called, I told the staff member who made my appointment that I needed medicine that comes from a different office, so she could make a note of it to ensure it was there when I arrived. I found my most recent invoice, so I was even able to give her the exact spelling & dosage of what I needed. Something told me today to call just to make sure they have it before I drive over 3 hours there b/c Im working in a different city at the moment. I called this morning & no one answered so I left a vm. When someone called me back, she said she didnt know & would have someone else call me shortly. This was at 8am. By 3:30pm I hadnt heard anything, so I called again. No one answered so I left another message. Someone named Harrison called & couldnt confirm that what I needed would be there & said he would have to call me back! He called back saying what I needed wasnt at either office & I would have to reschedule my appointment. I asked why it hadnt already been transported when I made the appointment weeks ago & told the office exactly what I needed, & he made excuse after excuse claiming that I called the call center when making my appointment. It doesnt matter what number I called as long as it was the right business! And it wasnt even the call center it was the office! But If the call center cant make appointments/notes or direct me to someone who can, then why are they there? He continued to make excuses & completely dismiss what I was saying. I then asked for the managers name & number four times & he continued to do what he wanted to do & not what I was asking. Very simple request & he couldnt even provide me that. Not to mention, they should already have what I need already there & ready for my appointment as its already in the system & its the only thing Ive been seen for! I hope they have recorded lines & can go weeks back to hear all the conversations, messages, voicemails, etc Ive had with staff for weeks now!
    Feb 17th, 2024

Read Our 26 Reviews

About
U.S. Dermatology Partners

U.S. Dermatology Partners is located at 5310 Harvest Hill Rd # 290 in Dallas, Texas 75230. U.S. Dermatology Partners can be contacted via phone at 214-420-0650 for pricing, hours and directions.

Contact Info

  •   214-420-0650

Questions & Answers

Q What is the phone number for U.S. Dermatology Partners?

A The phone number for U.S. Dermatology Partners is: 214-420-0650.


Q Where is U.S. Dermatology Partners located?

A U.S. Dermatology Partners is located at 5310 Harvest Hill Rd # 290, Dallas, TX 75230


Q What is the internet address for U.S. Dermatology Partners?

A The website (URL) for U.S. Dermatology Partners is: http://usdermatologypartners.com/


Q How is U.S. Dermatology Partners rated?

A U.S. Dermatology Partners has a 2.4 Star Rating from 26 reviewers.

Ratings and Reviews
U.S. Dermatology Partners

Overall Rating

Overall Rating
( 26 Reviews )
7
2
1
1
15
Write a Review

Chris D on Google

image I went online, submitted my information and requested a callback. At about 8am this morning, some woman called me, said she was from US Dermatology. She said my name to confirm, I said yes thats me. She asked if I was interested, I said yes. Then as I was pulling my car over to park, took me mere seconds, this hung up on me. Now I see why the reviews are so bad. And here I was thinking they couldnt be that bad.

Business Response on Google Mar 6th, 2024
Thank you for your feedback. We are sorry to hear that your experience with one of our offices was not as positive as we would have hoped for. Please email a brief summary of your experience and which office location you were speaking with to [email protected] so that we can investigate the issue. While an apology will not change your experience on this occasion, we do offer one with sincerity.

Magdalena Arzapala on Google

image It is definitely important for clinics to check if a patients policy is in or out of network before services are provided. I took my daughter for an appointment, was checked in, copay was paid, nothing on the paperwork signed stated I had to verify my insurance before hand. Now 7 months later, I get a call stating I was out of network and it was my responsibility to check. Clinics have a team of insurance verifiers that should have caught this before services were rendered. This is such an inconvenience to the patient and unfair because now I am stuck with a bill due to incompetence.

Business Response on Google Feb 19th, 2024
Thank you for your feedback. We are sorry to hear that you felt there were issues with your visit to one of our medical offices. You have reached the administrative branch of our home office, but we will be happy to pass your thoughts on to the management team of the medical offices. If you would like to speak directly to someone about the issue, please reach out to the medical office you visited by phone and request to speak with the office manager.

Ashanti Jones on Google

image I'll give this office 5 stars Dr. Kivelevitch and his team did an amazing job with my concern's. I recommend this office 10/10

Business Response on Google Nov 28th, 2023
Thank you for your review! We're happy to hear that you had a good experience and appreciate you taking the time to share your feedback with us.

Shanelle on Google

image Dr. Jay gets 5 stars, but the clinic staff gets 2.5 stars. My prescription request should have been sent to my pharmacy weeks ago. I've called the office multiple times. I left the clinic manager a voice-mail and I don't know if Jessica ever received my follow up message to reaffirm my prescription request. It's sad that I have to result to Google reviews in effort to get a response from this office.

Business Response on Google Oct 25th, 2023
We're very sorry to hear about your experience. Please email a brief summary of the issue along with the patient's name and your contact information to [email protected] and we will have someone from the medical office reach out by phone.

L B on Google

image I will not be going to this office again. My situation could not have been handled with less care or concern. I was already nervous about scheduling an appointment b/c my doc is on maternity leave, but I made one anyway with Dr. Williams who is filling in for her b/c I really need to be seen. I called & made an appointment weeks ago for tomorrow at 8:10am. When I called, I told the staff member who made my appointment that I needed medicine that comes from a different office, so she could make a note of it to ensure it was there when I arrived. I found my most recent invoice, so I was even able to give her the exact spelling & dosage of what I needed. Something told me today to call just to make sure they have it before I drive over 3 hours there b/c Im working in a different city at the moment. I called this morning & no one answered so I left a vm. When someone called me back, she said she didnt know & would have someone else call me shortly. This was at 8am. By 3:30pm I hadnt heard anything, so I called again. No one answered so I left another message. Someone named Harrison called & couldnt confirm that what I needed would be there & said he would have to call me back! He called back saying what I needed wasnt at either office & I would have to reschedule my appointment. I asked why it hadnt already been transported when I made the appointment weeks ago & told the office exactly what I needed, & he made excuse after excuse claiming that I called the call center when making my appointment. It doesnt matter what number I called as long as it was the right business! And it wasnt even the call center it was the office! But If the call center cant make appointments/notes or direct me to someone who can, then why are they there? He continued to make excuses & completely dismiss what I was saying. I then asked for the managers name & number four times & he continued to do what he wanted to do & not what I was asking. Very simple request & he couldnt even provide me that. Not to mention, they should already have what I need already there & ready for my appointment as its already in the system & its the only thing Ive been seen for! I hope they have recorded lines & can go weeks back to hear all the conversations, messages, voicemails, etc Ive had with staff for weeks now!

Business Response on Google Feb 29th, 2024
Thank you for your feedback. We are sorry to hear that you felt there were issues with your visit to one of our medical offices. You have reached the administrative branch of our home office, but we will be happy to pass your thoughts on to the management team of the medical offices. If you would like to speak directly to someone about the issue, please reach out to the medical office you visited by phone and request to speak with the office manager.

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Overall Rating

Overall Rating
( 26 Reviews )
7
2
1
1
15

Write a Review

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