Central Dentist

The office manger Jessica is very unprofessional and rude. The gps took me to the building next door and when I called the office asking if I was at the right location and where to park the receptionist told me that the office was located off Walnut Hill its a black building . Which I found to be very odd when the address states North Central Express Way. To make a long story short after I had to get back on north Central express it took me back to the same building. I then asked is there a name on the building. Come to found out I was literally next door to the building. When I explained that to the receptionist that I was at the building next door she stated oh I dont know the name of that building. Once I walked in I gave my name and asked to speak with Jessica. When Jessica walked up she was very hostile and rude never once apologized for the inconvenience and lack of communication. I told her that I wasnt happy about the lack of direction and how can patients know how to get to the office if the receptionist doesnt know the buildings. She state that if thats how I feel that I can leave which I did. I can honestly say that I have never ever been treated with so much disrespect and rudeness from an office if this how you treat potential employees. I can only imagine how you treat youre patients.
Feb 24th, 2024

Myself, my husband, and our 2 children all go to Central Dentist. Dr. Ombrello and her staff are amazing. My son recently needed to get some cavities filled which I was very nervous about because I've never had a cavity and had always heard about getting a shot in the gums to numb you and then drilling out the cavity. This was not like that AT ALL! My son had multiple cavities and they were able to take care of all of them in one sitting without any shots or numbing. The process was so easy and pain free. He was able to eat dinner that night and go to soccer practice. The staff even checked on him the next day to make sure he was doing ok!
Oct 6th, 2023

We brought my 2 year old here for her first dental exam and had a wonderful experience! Dr. Hassam was friendly, informative and very helpful for things not only related to dental health, but overall health. I loved that her and the Dental Assistant, Tiarra, had children similar in age to my daughter because they were able to relate and give helpful tips on how to make teeth brushing easy and fun. The office staff from front desk to checkout was very sweet and everyone made her first experience a good one! We will definitely be back!
Apr 11th, 2023

Good dentist but worst experience. 1) They failed to send all of my claims to my insurance company. My total payment for my first visit and cleaning is $596 (quite expensive isn't it). They only billed $406 to my insurance company and forgot the remaining $190. They didn't send the remaining to my insurance company until I requested half a month later. 2) After my visit to their office, a physical CareCredit credit card was sent to my place, without my explicit authorization for application. I HAVE NEVER AUTHORIZED TO APPLY FOR IT.
Dec 4th, 2022

Best experience weve ever had with dentistry and we are patients for life! We drove 6 hours from Amarillo to be seen by Dr Ombrello and her staff. My 22 month old son was told by a dentist in Amarillo he needed his front 4 teeth extracted under general anesthesia. The second dentist in Lubbock said fluoride treatments and that she wouldnt even consider fillings until he was 3. I called central dentist (we are from Dallas originally) and they fit us in and were against both treatments that was recommended prior to them. We did MI paste and ozone gel to see how his decay did and to try to keep it at bay. It was worsening so we went back and Dr Ombrello did bonding (less invasive than fillings) and ozone gas. My son did so good and his teeth look great! All without needles and anesthesia. Dr Ombrello and her staff took great care of us took their time. Answered all of our questions, too! We will definitely be coming back. This is the best holistic dentist to go to! It was absolutely worth the 6 hour drive
Jul 1st, 2022