Baylor Scott & White Health

This clinic is severely lacking in competent personnel. The endocrinologist that I saw was practicing from a textbook. I am not in her textbook and she needed to listen to me. Not happening she was going to follow the textbook. She told me about three lab tests that she was going to run, never explained the reason for the TESTS or how much they were going to cost. She also ran more than three tests. I find out I now have a 1100.00 balance with these thieves. I could have gone to an independent lab, had the test run and paid 75 % less than BAYLOR SCOTT and WHITE. Not to mention that one of the test the ADA recommends not running on someone unless they are in a research study. One test was run 3 times at a cost of 229.00 dollars, same test,same CPT code but no explanation as to why. I FIRED this incompetent doctor. And Baylor Scott and White is not going to do thing one about it. But I will hit Social Media on every channel and tell people to stay away from these scammers. And I will call customer service everyday and continue voicing my complaint. If you care about your health avoid this group.
Feb 17th, 2024

Great Customer Service!!!
Feb 7th, 2024

McKinney Location I wouldnt give this hospital 1 star. My husband and was brought in by the ambulance due to him losing conscious while at our home. When we arrived at this place (that they call a hospital) they didnt even have a bed for his. They sat him up in a chair while taking his vitals. He was shirtless and not one time did they offer him a blanket. He asked the RN Ashley A if the chair he was sitting in could recline because he was getting dizzy again. She didnt say anything just looked at him as if she didnt know how to respond to a black man. Then a blonde haired female (who they refused to give me her name) came in and instantly started being rude. They told us that hes going to have to go sit in the waiting area. I asked if there was anywhere for him to lay down and what happens if he passes out again since hes still unable to sit up. Ashley A response was hell be sitting down. Very rude. Then the blonde haired female started getting an attitude with me. Because I told her my husband will be in the car until someone could see him. Her reply was if he leaves the waiting room they wont see him. We started going back and forth. I said Ill just take him out of here and she said Do That and I dont care. Its your decision. Ashley A said all the hospitals are busy. I asked her if she worked for all the hospitals too. She said she has friends that work there. The blonde haired female just stood there looking at my husband not trying to help him get up. I told her to move if shes not going to help. I wheeled my husband to the lobby area until my son went to get the car. They had the nerve to call security as if I was irate. Those 2 females were getting rude and had the audacity to call the charge nurse Kira who never came out but instantly called them because we were black. This hospital has a 2.8 ratings because of their staff. Im not going to say they are racist towards black people. But Im sure am going to say we were mistreated. I left a message for someone to call me so I can make a complaint. This has got to stop. Baylor need to completely start over with new staff members before they get sued. I dont wish this type of treatment on anyone. No matter what race, gender, or age they are. Please pull video footage and ask security if i was being irate. I told security I didnt make any threats and I only got loud with the blonde haired female when she got loud with me. Ill be going above their pay grade to get to the bottom of this. If you or one of your family members are sick. Please go to Medical City of McKinney. Great place. Great staff. And my husband was seen right away. Look at their reviews compared to Baylor. This incident happened the morning of 12.23.23.
Dec 12th, 2023

Oct 30th, 2023

Oct 20th, 2023