AT&T Headquarters
-
Whitacre Tower, 208 S Akard St
Dallas, TX 75202 - 210-821-4105
Hours
Chamber Rating
-
Blake Woodruff
Dont ever do business with Joshua Cameron in the business sales department. Just sells you a bunch of stuff and then never answers your calls, texts, or email again if you need help. Horrible service
Apr 7th, 2024 -
Amanda C
Going on a rant. Officially breaking up with AT&T after 32 years! We dropped cable last year and they "accidentally" shut off our internet on a weekend, so nothing could be fixed until Monday.... They sent new equipment and after conversations with multiple people, finally fixed the price to close to what we had. Now for the 2nd time since Sept the discounts have disappeared again and they are unable to come up with anything. Thank goodness my Grandpa (retired AT&T) is gone, he would be livid!
Mar 30th, 2024 -
Bradley Reardon
Mar 30th, 2024 -
Jasmine Bayless
***Update*** A temporary tower has been installed until a engineer new one can be built. Service is operational. Tower in Chaffee County is Down!! Our service is out. Please fix this issue as I've been with AT&T for 20 + years Everything looks good from your end via email isn't going to cut it! It also be nice to see something better than LTE as well after the fix. A formal update would also be nice. When will this issue be fixed? How are you going to provide temporary services in mean time? How should we apply for credit??? 10$ is not going to cover this outage. Please UPDATE as we your customers. UPDATE still on a temp tower service is patchy but at least works so so.
Mar 24th, 2024 -
Tefera Tessema
The way AT&T staff tricked me to subscribe for a wireless service and the way my claim was handled by customer service agents, a supervisor, billing department, and customer loyalty service is not something that I expected from a huge and reputable company like AT&T. Here is the detail. I want to share my recent experience as follows. I dont use names of the AT&T staff who participated in my case for the reason of privacy. It was Feb 29, 2024, I was in one of the BJs wholesale stores to purchase my usual groceries when one of the AT&T sales persons approached me and explained that AT&T has a wonderful promotion that is supported by many meaningful discounts for a limited time. The discounts are free cell phone with trade-in of my phone ($1,000 credit), 25% for being an RN or physician in the forefront, being an AARP member, paying the bill using the automatic payment, which I fulfill all of them. Although Im fine with my current provider (T-Mobile), the benefits the salesman described draw my attention. Based on his description I can have S24+ with unlimited call, text and data for a price of somewhere around $56/month after tax and fees. That was fine. However, it didnt make sense to me to switch to AT&T for a device that is more or less similar to my existing phone Samsung note 20 Ultra. Therefore, I explained to the salesman that if he can provide me with a better phone I can consider subscribing. He then went through a few web searches on the company, he told me if I have to get the better phone (S24 Ultra) the price will increase to around $68/month after tax and fees. He added that these benefits will be applied after I verify my credentials which may take a few bill cycles. I agreed and subscribed. I paid $85.20 (per the salesman, this is an activation fee and Ill get a $50 refund once my AARP credential is verified, which I did. However, while discussing with the other customer service agent another time and a supervisor later on, I learnt this payment was not an activation fee) By the way, Im surprised by the fact that this payment has never shown up in my AT&T account. I still don't get what exactly this payment was and why it is not available in my AT&T account. Fast forward, In the first month the bill comes to $156.41. I called the AT&T customer service to find out what this bill was. I spoke with two customer representatives, bill department, loyalty service (I didnt catch the correct name of this department, and one supervisor. They all told me that my payment is not $68/month. It is $85. In this bill $35 for activation fee is added. I thought I already paid it upfront. I explained myself several times. However, their answer is one, they are sorry for the miscommunication of the sales agent. In this bill there was also a charge of $6.04 for future device upgrade, which I never requested and AT&T just added to my bill. I requested to take it off. Then I thought this is unfair, because this bill is completely different and way higher than the original agreement. I asked what would happen if I had to return to my previous carrier. The answer was: I will pay the full price of the device. I asked when does AT&T would return my device. The answer was AT&T do not return my device. This is absurd. What surprised me is not only the mistaken information the sales person gave me, but also the companys work process which is absurd.
Mar 30th, 2024
Contact Info
- 210-821-4105
Questions & Answers
Q What is the phone number for AT&T Headquarters?
A The phone number for AT&T Headquarters is: 210-821-4105.
Q Where is AT&T Headquarters located?
A AT&T Headquarters is located at Whitacre Tower, 208 S Akard St, Dallas, TX 75202
Q What is the internet address for AT&T Headquarters?
A The website (URL) for AT&T Headquarters is: https://investors.att.com/
Q What days are AT&T Headquarters open?
A AT&T Headquarters is open:
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Q How is AT&T Headquarters rated?
A AT&T Headquarters has a 1.8 Star Rating from 141 reviewers.
Hours
Ratings and Reviews
AT&T Headquarters
Overall Rating
Overall Rating
( 141 Reviews )Blake Woodruff on Google
Dont ever do business with Joshua Cameron in the business sales department. Just sells you a bunch of stuff and then never answers your calls, texts, or email again if you need help. Horrible service
Amanda C on Google
Going on a rant. Officially breaking up with AT&T after 32 years! We dropped cable last year and they "accidentally" shut off our internet on a weekend, so nothing could be fixed until Monday.... They sent new equipment and after conversations with multiple people, finally fixed the price to close to what we had. Now for the 2nd time since Sept the discounts have disappeared again and they are unable to come up with anything. Thank goodness my Grandpa (retired AT&T) is gone, he would be livid!
Bradley Reardon on Google
Jasmine Bayless on Google
***Update*** A temporary tower has been installed until a engineer new one can be built. Service is operational.
Tower in Chaffee County is Down!! Our service is out. Please fix this issue as I've been with AT&T for 20 + years
Everything looks good from your end via email isn't going to cut it! It also be nice to see something better than LTE as well after the fix. A formal update would also be nice. When will this issue be fixed? How are you going to provide temporary services in mean time? How should we apply for credit??? 10$ is not going to cover this outage. Please UPDATE as we your customers. UPDATE still on a temp tower service is patchy but at least works so so.
Tefera Tessema on Google
The way AT&T staff tricked me to subscribe for a wireless service and the way my claim was handled by customer service agents, a supervisor, billing department, and customer loyalty service is not something that I expected from a huge and reputable company like AT&T.
Here is the detail.
I want to share my recent experience as follows. I dont use names of the AT&T staff who participated in my case for the reason of privacy.
It was Feb 29, 2024, I was in one of the BJs wholesale stores to purchase my usual groceries when one of the AT&T sales persons approached me and explained that AT&T has a wonderful promotion that is supported by many meaningful discounts for a limited time. The discounts are free cell phone with trade-in of my phone ($1,000 credit), 25% for being an RN or physician in the forefront, being an AARP member, paying the bill using the automatic payment, which I fulfill all of them. Although Im fine with my current provider (T-Mobile), the benefits the salesman described draw my attention.
Based on his description I can have S24+ with unlimited call, text and data for a price of somewhere around $56/month after tax and fees. That was fine. However, it didnt make sense to me to switch to AT&T for a device that is more or less similar to my existing phone Samsung note 20 Ultra. Therefore, I explained to the salesman that if he can provide me with a better phone I can consider subscribing. He then went through a few web searches on the company, he told me if I have to get the better phone (S24 Ultra) the price will increase to around $68/month after tax and fees. He added that these benefits will be applied after I verify my credentials which may take a few bill cycles. I agreed and subscribed. I paid $85.20 (per the salesman, this is an activation fee and Ill get a $50 refund once my AARP credential is verified, which I did. However, while discussing with the other customer service agent another time and a supervisor later on, I learnt this payment was not an activation fee) By the way, Im surprised by the fact that this payment has never shown up in my AT&T account. I still don't get what exactly this payment was and why it is not available in my AT&T account.
Fast forward, In the first month the bill comes to $156.41. I called the AT&T customer service to find out what this bill was. I spoke with two customer representatives, bill department, loyalty service (I didnt catch the correct name of this department, and one supervisor. They all told me that my payment is not $68/month. It is $85. In this bill $35 for activation fee is added. I thought I already paid it upfront. I explained myself several times. However, their answer is one, they are sorry for the miscommunication of the sales agent. In this bill there was also a charge of $6.04 for future device upgrade, which I never requested and AT&T just added to my bill. I requested to take it off. Then I thought this is unfair, because this bill is completely different and way higher than the original agreement. I asked what would happen if I had to return to my previous carrier. The answer was: I will pay the full price of the device. I asked when does AT&T would return my device. The answer was AT&T do not return my device. This is absurd.
What surprised me is not only the mistaken information the sales person gave me, but also the companys work process which is absurd.
Overall Rating
Overall Rating
( 141 Reviews )Write a Review
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